Customer reviews from HRBlock
H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Average customer rating
4.4
(149,389 Reviews)
Rating breakdown 149,389 reviews
5 Stars
97,821
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,729 out of
61,887)
Customer Reviews for H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Customer Rating
3
Confusing
on April 13, 2026
Posted by: innocent61
from San Antonio, Tx.
This is my first time using this software. I selected it because of the price, which was great in comparison to what I used before, however, I must say that the instructions were not as clear as the other software. If you are a first timer filing your return and you have complex issues, or what you deem to be complex, ie. pension, annunity etc. It can be confusing. I found myself having to go to IRS web site for alot of clarifications, and still don't know if I did it correctly. Time will tell.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Satisfied yes
from Mn
Verified Purchase:Yes
The only thing I don’t like about the tax program is when you go to print forms, they print them backwards meaning they print the last page 1st and sometimes I don’t need those last pages wasting paper and ink
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We’re so happy to see that you had a good experience. We appreciate your business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: A_Different_Nickname
from Tulsa, OK
Verified Purchase:Yes
I used to use TurboTax, but no longer appreciate their model. This is an equivalent package, easy to use and less expensive.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Dale2P
from Houston Texas
Verified Purchase:Yes
Tried the other programs and Block is the best, most reliable, and easiest to use.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We’re absolutely thrilled to hear that you had a positive experience with us! Thank you so much for choosing our services, we truly appreciate your business and the opportunity to support you this tax season. We can’t wait to welcome you back again next tax season!
Written by a customer while visiting HRBlock
Posted by: Old ernie
Verified Purchase:Yes
This year it was very hard to fill out compared to the previous years!!!!!
Cons: Hard to prepare
Value
3
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Smoking hot
from Louisville, Ky
Verified Purchase:Yes
So happy to get my taxes done. It’s been an awesome experience.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jjbris
Verified Purchase:Yes
I have been using for 20 years. Never a problem. Coovers all my needs.
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
4
Very good program -- but with two stumbling blocks
on April 13, 2026
Posted by: SallyFL
from FL
Stumbling block #1: Entering Identity Protection PIN
This is the first year I had to use an IP PIN on my federal tax return. I didn't see the box I had to check when I was filling out my information. IT NEEDS TO BE MORE PROMINENTLY FEATURED. Your directions for finding that box were confusing. I didn't initially see the word "choose" before the word "Miscellaneous." I looked through the items under Miscellaneous, and there was no listing for "I received an identitiy protection PIN." Eventually, after much frustration, I realized that I had to CLICK "Miscellaneous" and follow the rest of your directions.
This is the first year I had to use an IP PIN on my federal tax return. I didn't see the box I had to check when I was filling out my information. IT NEEDS TO BE MORE PROMINENTLY FEATURED. Your directions for finding that box were confusing. I didn't initially see the word "choose" before the word "Miscellaneous." I looked through the items under Miscellaneous, and there was no listing for "I received an identitiy protection PIN." Eventually, after much frustration, I realized that I had to CLICK "Miscellaneous" and follow the rest of your directions.
Stumbling Block #2: I do my brother's taxes. He moved to a different state in 2025. The only ID I had for him was for the state he moved from. I tried that, but the return got rejected, saying that I had listed an incorrect AGI for the previous year. The AGI that I entered was correct. My guess is that I was required to submit an ID for the state where he is currently living. Your program did not tell me that, and I had no way to get one soon enough to resubmit his return electronically. Instead, I had to print his federal return and both state returns. I also had to write two checks and copy them for my records, rather than being able to submit them electronically. Then I had to go to the post office and mail all three returns by Certified Mail.
I worked as an H&R Block tax preparer many years ago. I always buy your software and am generally very happy with it. This year was frustrating for me. I hope you will address the issues I mentioned. Thank you.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock