Customer reviews from HRBlock
H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Average customer rating
4.4
(149,389 Reviews)
Rating breakdown 149,389 reviews
5 Stars
97,821
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,729 out of
61,887)
Customer Reviews for H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Customer Rating
2
Terrible UI, riddled with bugs
on April 13, 2026
Posted by: nothankyou23424
W2 imports had several bugs: misused data and couldn't ever get SSN correct, even with direct ADP import or phone scan. Had to enter manually after 25min of frustration. Saw after manual entry that there were huge changes in overall tax situation, making it clear that the auto-imports had many errors (or data mis-used). Happened for both my W2 and my wife's, so not a unique issue.
~50% of the time copy/paste is disabled for no clear reason. Always-on-top floating windows are maddening when needing to check various PDFs for data to enter.
Many very poorly worded questions (eg: "monthly rent" when really it meant annual total), very terse explanations and instructions.
For one of the 'standards' in the industry, it was frankly embarrassing. Won't be using again
~50% of the time copy/paste is disabled for no clear reason. Always-on-top floating windows are maddening when needing to check various PDFs for data to enter.
Many very poorly worded questions (eg: "monthly rent" when really it meant annual total), very terse explanations and instructions.
For one of the 'standards' in the industry, it was frankly embarrassing. Won't be using again
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Dumb415
from Michigan
Verified Purchase:Yes
Kept giving error messages, but when went to correct would not show or explain error. Finally just deleted the sheet.
Cons: Time consuming, Hard to import documents
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: ExNYMike
Verified Purchase:Yes
Does a good job of translating that IRS gibberish. The tax code is soooo complicated that it is unlikely to be penetrated by anyone who is not an accountant or lawyer. Even with my basic, simple finances; I couldn't get it right. Needed a security blanket.
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Zhoe
from Southern California
Verified Purchase:Yes
I’ve been using H&R for years. I have a few suggestions.
Pros: Easy to import documents
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: SFC Dixon
from MS
Verified Purchase:Yes
I use this software every year to do my taxes, because it’s so straightforward on what to do and how to do it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Another Unimpressed User
from MA
Verified Purchase:Yes
Imports previous year taxes ok. Seems to not know some info that it should. Can't search for some information about the software. Not obvious how to clear what ever it shows you to check. Some of that makes no sense. The planning function is not very good, and doesn't have planning for the state.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
1
HR Block Software not Helpful
on April 13, 2026
Posted by: taoji8
not very clear to use. every tax software I have is horrible or I just suck. To be honest I couldn't even upload my w-2 anywhere. it so annoying
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New York
Verified Purchase:Yes
Filling the details is simple.Only one thing. There was not a good way I could enter the transfer of money from 529 ny Savings to Rollover Ira. Form 1099-Q as secure 2.0 has permitted.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock