Customer reviews from HRBlock
H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Average customer rating
4.4
(149,389 Reviews)
Rating breakdown 149,389 reviews
5 Stars
97,821
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,729 out of
61,887)
Customer Reviews for H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Posted by: LDWicks
Verified Purchase:Yes
I’m doing this survey to explain my 2 star rating that I gave . It was a breeze to do my taxes, but I feel like I got scammed by your expert help program , I didn’t get a response when putting in the code on the software box I bought !
Pros: Easy to prepare
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Alabama
Verified Purchase:Yes
As a longtime customer of H&R Block tax software, I wouldn't change to anything else. The built in checks allow me to feel secure in completing my taxes. Information is readily available online or in the program for any questions or concerns I may have in using the software. As a longtime user (over 20 years) I wish there were discounts for those of us that have continued to use H&R Block for our taxes.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Majjack
from New Jersey
Verified Purchase:Yes
Fairly comprehensive and not difficult to navigate. The price is reasonable.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: 2025 Filling Year
from Spring, Tx
Verified Purchase:Yes
I filed my claim 3/15/26 and had to pay. Have not heard anything yet or seen my credit card charged yet. How do I confirm they saw it and our processing it other than to website stating "received by IRS"
Pros: Easy to prepare
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: ML0610
from Orland, FL
Verified Purchase:Yes
I have used H&R Block software for several years now. It is a great program and easy to follow.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Melsp4
from Wappingers Falls NY
Verified Purchase:Yes
Not too user friendly. And difficult to save in downloads. Also, any question I had for the chat bot, he was unable to answer. Not one.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Scott TIB
from Texas
Verified Purchase:Yes
I have purchased H&R Block for many years. Always get the product I expect, and always makes filing taxes easier. I was a bit confused this go-around, as I received one 1099 from a financial institution, but had to split it into two 1099 entries for H&R to handle it. Seems a problem that should be addressed. However I could easily ascertain that once split, the information was being correctly handled. Just a bit odd.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Len26
Verified Purchase:Yes
For someone who has never done my own taxes, with a couple hours I was filling my taxes
Pros: Easy to prepare
Cons: Doesn't maximize refund
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock