Customer reviews from HRBlock
H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Average customer rating
4.4
(149,389 Reviews)
Rating breakdown 149,389 reviews
5 Stars
97,821
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,729 out of
61,887)
Customer Reviews for H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Posted by: BRBob
from S. U.S.
Verified Purchase:Yes
I've been using the Deluxe/State version for several years and have a mostly positive experience with it. This year, the Merrill-Lynch download link was absent from the list and I had to enter the info manually. Whoever is at fault, this is inexcusable. Also, notification to retrieve the PIN# from the IRS website is not well-documented, with the entry point hidden in the miscellaneous section, and it is necessary to eFile the return. Without it the IRS rejected the return, so last year it took some outside checking to eventually find out how to get it from the IRS, which took about a month and cost me money in penalties and interest. H&RB should make this process more accessible by showing how to obtain the PIN#. This year I knew what to do, but the process had not changed.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: No longer works for me
from Carmel, Indiana
Verified Purchase:Yes
I’ve been using HR Block Deluxe for 10 plus years and have mostly been pleased however my tax situation has changed over the past few years and I’m finding the product very limited in functionality. Things like limitations on numbers of stock sales transactions and the confusion with entering K1s have made it more difficult to use.
Cons: Hard to prepare, Hard to import documents
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Tree
on April 13, 2026
Posted by: Tytu
from Toledo, oh
Ot happy it forces you to update to windows 12 and will not allow you to electronically file state returns.
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from boston
Verified Purchase:Yes
Ive been purchasing H&R Block software for decades. This year was first time i had a question. Your service was useless. I had a 1099-G for medical insurance and your 1099-G were for State Refunds and Gambling. There was no where to enter the Taxable medical payments. Ill have to switch to Turbo Tax
Pros: Maximizes refund
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
2
Worse troubles I've ever had.
on April 13, 2026
Posted by: Taxvictim137
I STARTED using Tax Cut over 20 years ago. This year's version is flaw ridden and has had so many bothersome issues next year I will be choosing different software.
I'm fearful my return this year is going to provoke IRS to audit me.
No, I would not recommend this to a friend.
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I am an automatic Renewal customer on deluxe with State. Like always i rush through the program each year. This year I was fooled.i thought I processed everything, then two weeks went by, and when I thought had finished it ....realized no verification emails so I re finalized it on 4 7 2026 and already received refund by the 13th! Wow
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Bill26X
from OH
Verified Purchase:Yes
I've used this software for close to 20 years and have had no problems up to this point. With the new overtime deduction it only asks you for it once in the interview. I could not go back through and get to it again. I could not get back to it correct a mistake. I could not change it in the software or in the form. I had to start a whole new return to be able to make it right. Need to get that fixed for next year.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: TopCat26
from Conway, NH
Verified Purchase:Yes
The software worked fine, when it did the accuracy check, it gave a couple of issues that needed to be corrected, but it was not strait forward on how to correct them. Very frustrating.
Cons: Time consuming
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock