Customer reviews from HRBlock
H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Average customer rating
4.4
(149,389 Reviews)
Rating breakdown 149,389 reviews
5 Stars
97,821
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,729 out of
61,887)
Customer Reviews for H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Posted by: Anonymous
from Mass
Verified Purchase:Yes
I found numerous problems with software this year. Also maddening was the crashing of the software. I have used this software more than a decade.
Why all these problems this year is mind boggling.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tigers512
from Louisiana
Verified Purchase:Yes
I've been using H&R Block software for years and it doesn't disappoint. Easy to use step by step instructions takes the guesswork out. Thanks for a great product.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 14, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: 123adc
from Virginia
Verified Purchase:Yes
The tool worked, but the interface seems dated. The navigation within the tool (go to button) could be better laid out to better prompt use. In short, refresh the GUI to make the software more intuitive. I think the underlying functions work well, but offering some better feedback to the user of those functions would be helpful. For example, retrieving tax-related information from third parties (1099-R, B, INT) is great, but at times it was unclear how long it would take or if it was working. The "this could take a few minutes" notice needs improvement via a gauge or time estimate based on data amounts.
Cons: Time consuming, Hard to import documents
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
Good product, problem with charge for state filing
on April 14, 2026
Posted by: Sky7
Verified Purchase:Yes
I’ve used a competitor’s software but preferred yours because it allowed me to view the form I was working on.
I’m having a big problem with triplicate charge for state filing. I called a help number but it was for a Medicare-related service!. Would you please send me an email with a phone number I can call to resolve added charge issue!
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 14, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: tapir6
from chicago, IL
Verified Purchase:Yes
Have been buying for several years, but this time I had a glitch, in that, the program would not update. Luckily there was a fix for the software if it had somehow got corrupted and after I ran that option the problem did update. I don't know if it was due to Windows 11 or not but like I said first time I've had a problematic installation.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Jersey
Verified Purchase:Yes
Easy to follow the instructions were clear and precise
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, April 14, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Outside RIP.
Verified Purchase:Yes
Please disclose your lobbying activities with various politicians.
Pros: Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Good features but no online chat tax pro support
on April 14, 2026
Posted by: Bob536
Verified Purchase:Yes
Product works great, works as functions and goes into extra depth compared to online portal. Like the AI feature. But the thing that will differentiate if I return and is a deal breaker is if there is no expert chat with the online tax professional. I may switch as that is not available with the tax software
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock