Customer reviews from HRBlock
H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Average customer rating
4.4
(149,389 Reviews)
Rating breakdown 149,389 reviews
5 Stars
97,821
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,729 out of
61,887)
Customer Reviews for H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Customer Rating
1
Unclear directions, updating software into April
on April 15, 2026
Posted by: JCSc
from Missouri
Verified Purchase:Yes
I wish I had not purchased this software. I had to wait until April to file because the software had a major update at the end of March. Then the software updated again as I was trying to file in April, which caused several issues. Additionally, the cost of filing via credit card should be clear, since it is a known, or you should provide the option to change your mind once the cost is revealed (2.5%!!! surcharge) and is found to be completely excessive. Additionally, the software claimed that I may owe more from last year, even though I used your software to prepare my return, and my data is virtually identical to last year. I will never use this software again.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 16, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: 12pete
Verified Purchase:Yes
you automatically sent me the software and as always it worked fine. BUT --- I now have a Chromebook and your software does NOT work on it. I had to dig and find computer I was throwing out to do the taxes. Next year I will not be able to do this unless you change things
Response from HRBlockBy Sierra, Social Media Department, April 15, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from South St. Paul, MN
Verified Purchase:Yes
Easy to use and follow through for completion of tax forms.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New York
Verified Purchase:Yes
Overall, I like the program and the way it flows. Sometimes it feels like you are going in circles when you are looking for a particular item, rather than fallowing the walkthrough they provide. I've been a user for decades and will continue to use.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: jak2
from Omaha, NE
Verified Purchase:Yes
The tax software worked fairly well. However, when I went to e-file / submit it took forever trying to connect and finally it came up and said can't connect to server and check my internet, proxy server, etc. I closed that notification and it instantly connected and submitted by state / federal. Inside the program it still shows I haven't submitted. I did this in late March - shouldn't be a server issue and my high-speed internet working perfectly. Had same issue when attempting to e-file my Dad's taxes, but didn't submit on the 2nd try and I had to try again the next day. Next day encountered the same issue, but it did instantly submit after first giving the connection error. We've brought the software for many years and never had any issues with e-filing submit - this needs to get fixed!!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 15, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: tgb62
from NE
Verified Purchase:Yes
I've been using H&R Block software for over 20 years. Overall I'm happy with the product. My one complaint is when I'm ready to submit and I want to direct funds to/from my bank account I have to enter the bank routing number and account number 4 times. twice for Federal and twice for State. I understand the need to ask twice to ensure correct information, but 4 times? And, why not have the software remember this information from last year?
Pros: Easy to prepare
I would recommend this to a friend!
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from WA
Verified Purchase:Yes
Program is great for me with mortgage , stock sales, charitable giving. But I wish your program also had 1041 forms for my husband’s estate…..
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Portland, OR
Verified Purchase:Yes
Recorded everything accurately Sent ieturn in. Got a letter back, revenue made 3 adjustments. That's never happened before.
Cons: Time consuming, Doesn't maximize refund
I would recommend this to a friend!
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock