Customer reviews from HRBlock
H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Average customer rating
4.4
(149,389 Reviews)
Rating breakdown 149,389 reviews
5 Stars
97,821
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,729 out of
61,887)
Customer Reviews for H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Posted by: at00ta
Verified Purchase:Yes
I understand that the BBB law and CA state laws added a lot of new rules and regulations to the tax codes but the software should add more info and details to the help pages. In most cases, there’s just a one sentence indecipherable legalese that appears on the help pages and obviously this isn’t helpful. For a few cases, Google Gemini was able to explain what the H&R Block Tax Software application did not explain.
Also during the final steps (data integrity or verification check), the software asked me to check some data entries on my form. It’d be so much better if the software had a checkbox next to each item on the list that lets me confirm that “yes the data is correct” and to continue on to the last step; right now, I just open a form and close it and keep going and there’s no record that shows that I reviewed the data and verified it. For data errors, it’s different and I have no issues.
Finally, I reported a problem with the software’s embedded pop up window for logging into some brokerages to import 1099 documents. I’m repeating it here again - for Citi Wealth Management accounts, the software pops up a login window to Citi Wealth Management (rather than redirect to a webpage) but the password field of this pop up window doesn’t accept special characters (which is highly recommended for creating strong passwords).
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: BGF26
from Parker CO
Verified Purchase:Yes
I have used H&R Block Tax software for years....this years was just as good.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sonia, Social Media, April 17, 2026
We’re so happy to hear you had a good experience with our product. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Aprilmarie_1
from Medina, OH
Verified Purchase:Yes
I’ve used this program for many years now and I love the simplicity of it. When unsure on something the help tool is very useful.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
4
Response from HRBlockBy Sonia, Social Media, April 17, 2026
We’re so happy to hear you had a good experience with our product. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I've used Block Deluxe for years. Generally, I like it and trust it. But...Some things seem to be missing: penalty interview/form for underpayment (both Fed and state); sometimes certain pension/RMD data doesn't seem to transfer to state; more explanation for certain items is missing (for example, on short/long term capital gains when it's the result of a mutual fund computation rather than an actual sale).
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Lisa052
from Wisconsin
Verified Purchase:Yes
After purchasing, I found out that you can't import files from Merrill Lynch. I mean one of the top 5 investment companies and H&R Block software isn't allowing it?
Pros: Maximizes refund
Cons: Hard to import documents
Value
3
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Difficulty in handling Foreign Income
on April 16, 2026
Posted by: SDC12
from PA
One of my daughters has been working in China since August 2025. I filled out the Form 2555 as I have done in past years for her. Since she did not yet meet either the bona fide residence test or the physical presence test, I left Section II of that form blank. However, the error message in the software said that I could not complete both Sections II and III (which I didn't). This resulted in my being unable to electronically file the return. Due to the error message, I had to make my first trip to the Post Office at 4:25 PM on April 15th.
When I got back, I learned that Pennsylvania would not electronically file her state return because of the presence of the Form 2555 as part of her federal return. This caused trip # 2 to the Post Office where I had to drive 30 minutes each way to the central Post Office and wait on line there for an hour to mail that return.
While I have used your software for many years, this was a most disappointing experience.
Pros: Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: KC Gary
from KC Metro Area - MO
Verified Purchase:Yes
covered all the details I needed for my tax return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Value
5
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
3
Works well, but doesn't always match the IRS rules
on April 16, 2026
Posted by: thisisjjd
from Massachusetts
Verified Purchase:Yes
It worked mostly well, but I had to fight with form 5695, Residential Energy Credit.
I had a heat pump water heater installed at my non-primary home. Even though some parts of Form 5695 require that you have the work performed on your primary home, that's not true for all of it, specifically the heat pump water heater section.
However, the interview wouldn't let me enter the data once I told it that it wasn't my primary home.
Similarly, some of the items on this form require that you pay for a energy home audit. Again, when I said that I hadn't done that, it wouldn't let me fill in the rest of the form.
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock