I was very disappointed in your software for 2025. All updates had to be obtained by going to your website and downloading them rather than loading then through the software right on my computer. Obtaining updates in this manner was inefficient and didn't always load the first time downloaded and when they did download, I could not always tell they fully loaded or not. Definitely made filing more difficult this year.
Cons: Time consuming
Value
3
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
This was the first time in 11 years I had my federal e-file rejected. After 3 attempts, it said I had to print and mail because it contained form 5329, don't know if the snag was the software or IRS requirement but I love the e-file and couldn't utilize what I paid for.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
As a "tax" software, it covers most everything I could find. But in 2026, it sure could use some polishing - the GUI just isn't that easy No color options (maybe high contrast, or different colors, or even just text sizing) Other software (including my State's own online portal), is much clearer and easier to understand - many even mimic the forms, helping guide you towards the right fields
Cons: Hard to prepare
Value
4
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.