Customer reviews from HRBlock
H&R Block - Tax Software Deluxe+State 26 - Windows, Mac OS
Average customer rating
4.4
(149,389 Reviews)
Rating breakdown 149,389 reviews
5 Stars
97,821
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,729 out of
61,887)
Customer Reviews for H&R Block - Tax Software Deluxe+State 26 - Windows, Mac OS
Customer Rating
4
nice that it brings info forward from year to yea
on April 17, 2026
Posted by: Anonymous
from Chandler AZ
Verified Purchase:Yes
I have used this product for several years and have always been satisfied
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Frustrated by AI
Verified Purchase:Yes
I have been purchasing H&R block software for many years. Until this year I had good experiences. But this year was a disaster. They have replaced the human help agents with AI. It kept giving me this "I cannot help with that. Ask me about..." Since this was when I was trying to find out why the Fed rejected our return for an error and I was asking about the error code, this was highly frustrating. Particularly since the list of things to ask about included error codes. We ended up sending in paper and I have no idea what error is in there.
I generally find filling out forms is pretty good. If you use it multiple years, then they import the data you need from last time.
I generally find filling out forms is pretty good. If you use it multiple years, then they import the data you need from last time.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from GA
Verified Purchase:Yes
Used this platform for years and always straightforward.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Stareyes
from Lakeside, CA
Verified Purchase:Yes
Love the ease of use and the ability to upload my info.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
The Deluxe Tax Software was once again superb!
on April 17, 2026
Posted by: Billiam59
from Northern Virginia
Verified Purchase:Yes
Longtime user of H&R Block software, and I was not disappointed. Easy to import information from past returns and financial software. Readily understandable instructions. Very economical. Highly recommended!
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from ID
Verified Purchase:Yes
Appreciate the continual updates of the tax regulations both federal and state
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: 123456789abcdefghij
Verified Purchase:Yes
1) I could not trace one of my income sources as the traceback information was not there. It was an odd field - form 8995A line 28 and the field would not do the "jump to related" function.
2) I could not file my Michigan taxes as the program would not accept my Michigan tax payment done 1/5/2026 as it was outside the calendar year even though the Michigan window for tax payments is through 1/15/2026.
2) I could not file my Michigan taxes as the program would not accept my Michigan tax payment done 1/5/2026 as it was outside the calendar year even though the Michigan window for tax payments is through 1/15/2026.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: ReneeMT
from Montana
Verified Purchase:Yes
Very disappointed in the software this year. There was clearly a glitch in the software, so my federal return was rejected. The software said my spouse had a traditional IRA, when he has a Roth IRA, and the amounts weren’t correct. Which they were. The IRS rejected my federal return, and State put my return on hold until my Federal Return was accepted. So after working 11 hours with patients, I was running around at 9 PM to get my federal return mailed out on time. Not. Happy.
Pros: Easy to import documents
Cons: Hard to prepare
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock