Customer reviews from HRBlock
H&R Block - Tax Software Deluxe+State 26 - Windows, Mac OS
Average customer rating
4.4
(149,388 Reviews)
Rating breakdown 149,388 reviews
5 Stars
97,820
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,729 out of
61,887)
Customer Reviews for H&R Block - Tax Software Deluxe+State 26 - Windows, Mac OS
Posted by: Allwest Mark
from SoCal
Verified Purchase:Yes
I’m a senior on fixed income. Somewhat computer ‘literate’. Navigating the software was a pretty straightforward process. The only problem I ran into was that the software doesn’t highlight the fact that the IRS differentiates between the 5 digit pin to sign electronically (a pin the user creates to file electronically ) and the SIX DIGIT PIN the IRS assigns to you (through the mail) as a means of identification. If it does highlight it somewhere I missed it. As a result, my attempt at electronic filing got kicked back to me and I was forced to hunt for a PIN I didn’t know I had. Well, I found both of them (my wife and I) and problem was solved but this could have been avoided by maybe illuminating this critical step to completion somewhere at the beginning of the process. Again, if it was I missed it. But, other than that extremely happy with the purchase.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Maria, Social Media Team, October 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: fomite
from Maumee, OH
Verified Purchase:Yes
Easy to use for most types of tax return. Also had good remote support when ran into a perplexing issue. They were able to look at my return and identify the problem in a very reasonable amount of time.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, October 20, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Pointyhead
Verified Purchase:Yes
I've used this software for years, and it is relatively easy to use, but sometimes topics seem to be in sort of a "black box" so that outcomes aren't crystal clear given the inputs.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, October 19, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: drfred44
Verified Purchase:Yes
Some simple things are more difficult than they need to be. For example, (1) entering the data from a consolidated brokerage statement requires going through multiple separate entry sequences rather than a simple chaining of 1099-INT, DIV, etc. (2) after a return is mostly completed and the user is manually reviewing it, trying to answer the question "where did that number come from?" has no easy traceback process.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Lexis, Social Media Team, October 19, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
I keep wondering why e-filing is prohibited for me
on October 19, 2026
Posted by: Disappointed 5
Verified Purchase:Yes
When I first sent it in, it was rejected which I understood. After that, it requested a number from my 2023 form which I provided. However, after I provided it, it continued to ask me to provide it again and again and again. So to this day, I have not been able to e-file it, which is a great disappointment to me. I do not know why they did not accept my 2023 entry. I did not get a rejection notice, but the numbers just disappeared again and again and again. It looks like I will have to print it and use the US Postal Service to send it in. I will try one more time to e-file it. I spent lots of time trying to e-file it.
Response from HRBlockBy Sydney, Social Media Department, October 20, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New York
Verified Purchase:Yes
Using it for many years and find very simple user friendly to use
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, October 19, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: BZ777
from Florida
Verified Purchase:Yes
I have been using taxcut for over 30 years. Always very happy
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Lexis, Social Media Team, October 19, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: irag
Verified Purchase:Yes
I bought this because I was put off at the higher price of Turbo Tax which I had been using for several years. I'll be getting Turbo Tax for next year's taxes because this program had so many problems.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Lexis, Social Media Team, October 19, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock