Not very happy with the software as it inserted amounts from other sections of the 1099R. For example I had input (numbers are an example only) 10,000 in a section for pensions from company ABC and 20,000 IRA withdrawal from Bank XYC. When I moved to do the State Tax section I found that my tax liability was at a level that was surprising. When I checked back in the Federal income section I found that the section for company ABC was now showing 20,000
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
The tax software from H&R Block was flawless and very easy to use. It also was very simple to go deeper into any topic.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Very good product. My only issue is it can be difficult, confusing to move around, back and forth. Otherwise, I am very happy. Working through the process was easy and fast.
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Should also include at least one free state filing.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra Social Media Team, March 13, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better.Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Easy to use. Accurate, covers all potential deductions
Pros: Easy to prepare
Value
5
Response from HRBlockBy Tra Social Media Team, March 13, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better.Feel free to contact us at 1-800-472-5625 if we can assist in any way.
I was not able to import financial data from Wells Fargo which is a pretty big financial institution. There were 2 Arizona tax forms that were not created (forms 340 and 352) although the interview questions asked for that data. Luckily, I did my own review and realized I needed them before I submitted and had an issue. The state part of the software is incorrect!
Pros: Easy to prepare
Cons: Doesn't maximize refund, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra Social Media Team, March 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
THIS PROGRAM IS REALLY EASY TO USE, USED IT THE LAST 4 OUT OF 5 YEARS
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!