I have used H&R Block products for about 20 years. I think the interview method is very easy and effective in eliciting information from the user. The only issue I have experienced for multiple years is the State prep software in the discussion of the Medical deduction allowed. This needs a better explanation and causes a lot of ambiguity. I know there are 50 versions plus probably territory and DC but this needs to be amplified and can be used or modified over time.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
I've been using your software for several years and it has worked well. I prepare my own taxes, my brother's, and my dad's. My dad passed away in 2025 so I had several tax questions with forms we received. I am hoping the software helped me report the information correctly.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you so much for being a loyal H&R Block user over the years — we truly appreciate you trusting our software to help with your taxes, as well as your family’s. We’re very sorry for your loss, and we understand how stressful it can be to navigate tax questions during such a difficult time. Please don’t hesitate to reach out with any questions at 1-800-472-5625. We’re glad to help however we can.
It was not clear as to how the IRS was to be paid. I was waiting for them to charge my credit card. Then I opened up the program weeks later and discovered the payment method. All set now.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
I have used this software for five years and for the most part it works OK.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!