Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Posted by: Anonymous
from Texas
Verified Purchase:Yes
I have used H & R Block software for several years and have been quite happy with it. The fact that this year Merrill Lynch was not included in the banks/investment companies that I could access online caused problems and made the whole preparation process much more difficult. I will explore moving to Turbo Tax due to this problem. Otherwise, I still like the H & R Block software and am comfortable using it.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra Social Media Team, March 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Warrington, PA
Verified Purchase:Yes
I've been using H&R Block software for 20+ years. I've always liked it. This year, several of the forms I needed were not ready until Feb 27th. The program and your website blamed it on the IRS, but this is not true. I know others who used Turbo Tax and tax prepares and the forms were ready by end of January. Getting a large refund, this was not a welcomed issue with Block.
Pros: Easy to prepare
Cons: Time consuming
Value
3
Response from HRBlockBy Tra Social Media Team, March 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago suburb
Verified Purchase:Yes
Excellent. Super easy to use. Had all the forms I needed.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Dick43
from Bradenton FL
Verified Purchase:Yes
Always up to date as the tax laws continue to change.
Previous year carryover info reduces the time and effort required to file.
Even the Basic version handles all the schedules I need.
Previous year carryover info reduces the time and effort required to file.
Even the Basic version handles all the schedules I need.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Western Cape, South Africa
Verified Purchase:Yes
I have been living abroad for 5 years now and use H&R every year to file my fedral taxes. Never had an issue. The easiest to navigate and use. Very many help options if there are any questions.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Chili1124
from Lincol, CA
Verified Purchase:Yes
I thought it was an all inclusive state and federal, I had to buy the state then yet pay another charge. Only to have my state reject the e-file. Instructions dont work. Return says pending in program but I got email stating it was rejected. Help topics suck. Also had to wait over a week for an update to be done that would allow me to file, error message said the form was not approved by IRS yet. Then why sell the program. I will NEVER BUY AGAIN.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Tra Social Media Team, March 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: phillee777
Verified Purchase:Yes
Have used H and R Block for numerous years. Like the ability, of being able to import previous year to save time. My only recommendation, is that being able to file the state tax, should be included in the basic software. I am forced to go to the state website and get it for free there.
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: JBBWA
from WA
Verified Purchase:Yes
Taxes are done and refund is in the bank. Just like I have done with H&R Block for the last several years. If things are not broken don't try to fix them
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock