Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Posted by: Anonymous
Verified Purchase:Yes
In your desktop Tax form program your comments and/or explanations specifically in the RMD section of the process is not helpful in determining what to select or not select. I had to go to an AI tool and ask questions in it to determine what I should do because your explanations (both regular and AI) were completely useless. Unless you are an IRS agent you probably will never decipher what to do in order to complete your return correctly.
Value
3
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Do not allocate State taxed correctly from Fed Ret
on March 8, 2026
Posted by: mj1956
from Arkansas, Texas, Missouri
Verified Purchase:Yes
Federal returns go smoothly if only doing Federal return info. Went trying to do state returns that need to separate between 2 states. it shows all the income to only one state. Appears the state Code is NOT reconized on the federal auto allocation to state return
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Houston, TX
Verified Purchase:Yes
I feel like I assisted a CPA in doing my tax return.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Max, Social Media Team, March 8, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: gato177
from Venice Florida
Verified Purchase:Yes
Using H&R Tax software for years and find it easy to use and the convenience of downloading the software is a plus. I usually receive a discount every year
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 8, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jef4
Verified Purchase:Yes
I have not received the follow-up e-mail with the down loadable software, which is disappointing since I have received them in the previous years.
Response from HRBlockBy Max, Social Media Team, March 8, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
5
switched from Turbo Tax
on March 7, 2026
Posted by: Negola
from Talbott, TN
I switched from Turbo Tax to HR Block . After adjusting to the new system I found HR Block to be just as easy to use. Next year, I will continure to use the Block system. It works with windows 10.
Pros: Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking the time to leave a review! We're delighted to hear that you had a positive experience with H&R Block. Your feedback is greatly appreciated, and we're thrilled that you enjoyed your experience. We look forward to welcoming you back soon!
Written by a customer while visiting HRBlock
Customer Rating
4
Easy to fill, hard to service
on March 7, 2026
Posted by: ljatgsam41
from Walnut Creek CA
Used this for over 20 years...had a problem with file....AI service worthless, called to speak to agent...never connected..finally fixed prob myself
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Austin TX
Verified Purchase:Yes
It was relatively straight forward. However, I got stumped at the RMD question initially. It could have been better worded as it was rather confusing.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock