Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Posted by: soreeyes
Verified Purchase:Yes
The software is literally a pain to use. The lack of a **dark mode** is causing severe strain on my eyes.
In terms of tax preparation-related functionality, there are two issues:
1) The software insisted on warning about the fact the wages in box 3 of one W2 were identical to those of box 1. It's only a warning, but there are factors the software did not take into account. Namely, the data for the field was imported and the values derived were completely beyond my control. Either don't warn in this situation or provide some sort of direct acknowledgement of the warning to dismiss it in further reviews.
2) The collection of interest on a vehicle loan for deduction did not explicitly state this was only for vehicles assembled in the US. The item was flagged in review, but I had to go search externally to understand *why* it was flagged. Once I understood, I cleared the data collected.
2) The collection of interest on a vehicle loan for deduction did not explicitly state this was only for vehicles assembled in the US. The item was flagged in review, but I had to go search externally to understand *why* it was flagged. Once I understood, I cleared the data collected.
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Tom4889
Verified Purchase:Yes
Software was very "clunky" to use. Definitely hard to navigate through all the items. No easy way to jump directly to previous entries. Didn't like the menu setup and user interface.
Cons: Time consuming, Hard to prepare
Value
1
Response from HRBlockBy Max, Social Media Team, March 15, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
VERY HELPFUL TAX SOFTWARE
on March 14, 2026
Posted by: DawceD
from Denver, Colorado
First time doing my taxes. H & R Block software made it surprisingly easy. I will use this software every year. Thank you!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from AL
Verified Purchase:Yes
I've used H&R Block software for years and am very happy with it.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Houston, TX
Verified Purchase:Yes
Have been using this software for years. Makes doing our tax filing be so easy each year!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: test78
from fl
Verified Purchase:Yes
As usual, the technical aspect are great. Before this year, I've never had a problem with the graphics. However, for some reason, this year, I had to find "work-arounds" to enable me to respond to questions on the screen.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: George1949
from Texas
Verified Purchase:Yes
I have used Block tax software for years and am very satisfied with the ease of use and results
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: cp07
from Texas
Verified Purchase:Yes
This software is easy to navigate. The explanations of the different topics is simple to understand. I like how it reviews your return and checks for errors before submitting to the IRS.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock