I've used this software from when it was Kiplinger Tax Cut. I always found it to be the simplest, most straightforward desktop tax software available. It makes the routine stuff easier but allows you to delve directly to the forms when you have to.
I used what came in the mail and tried multiple times to install following online help instructions. Never worked. No number to call. Almost went with another vendor but really wanted something compatible with prior years. Had to pay again to download from website.