Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Posted by: Papaslacker27
from Panama City, Fla
Verified Purchase:Yes
I have been using your tax program for the last 4 years and it went perfect no issues. This year my filing got rejected cause of AGI issues. The remedy was listed and after reading it I was suppose to look at last year's paperwork but 2024 file that I saved was missing from my laptop along with 3 years prior. The saved info just gone. So my 2nd choice was to mail in the paperwork so I did send it to Austin TX. That was the beginning of February. The IRS says they have nothing I sent in. I know it take much longer to get the paper filing back but come on. On your app when I access it it say In Progress. Well I couldn't fix it that way so here I am with no return from the IRS. The fact your software left me hanging after 4 great years of success I'm not using you tax act again. Oh BTW I'm a senior citizen.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Nashville tennessee
Verified Purchase:Yes
Easy to use with plenty of help topics to make taxes fun.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
5
Flawless!
on March 20, 2026
Posted by: Speedy269
from Clarksville,TN
This years tax preparation was extremely straight forward, very simple to navigate, update and Efile. I was able to complete the filing process from start to finish in no time. Great job to H&R Block's software developers.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Newington, CTT
Verified Purchase:Yes
I have used your product for years and am very pleased with the product which I find easy to use. The only complaint I had over the years was when your software was no longer compatible with Windows 7. I don't like MS making prior versions of Windows unsupported or the vendors who no longer support the earlier versions of Windows. These upgrades in windows, like upgrades to MS Office products, are just as much about forcing users to upgrade as it is for improvements to the product.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Zonk89
from KS
Verified Purchase:Yes
Final check did not find duplicate 1099-r entry. Had to submit a Ammende return.
No, I would not recommend this to a friend.
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from South Dakota
Verified Purchase:Yes
Been using this for over 10 years and have been pleased every year.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I've used this software for my taxes for number of years. never had any problems/audits. it's easy to use.
Pros: Easy to prepare
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Minor26
from Niceville, FL
Verified Purchase:Yes
I have been using your program for many, many years and I can't believe that the price for the BASIC program is so expensive! There should be a way of updating your existing program for a fee instead of having to repurchase every year.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your feedback with us. We understand that pricing is an important factor for our customers, and we're sorry to hear that you found our services expensive. We continually strive to provide value for our clients while maintaining the quality of our services. If you have any specific concerns or questions about pricing, please don't hesitate to reach out to us at 1-800-472-5625. We're here to help in any way we can.
Written by a customer while visiting HRBlock