Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Customer Rating
5
Easy To Use
on February 20, 2020
Posted by: Larry4647
from Georgetown, Texas
Have used H&R Block for over 10 years. Once again, completely satisfied with the software.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: GJBFTW
from Fort Worth, TX
Verified Purchase:Yes
Didn't find most of my documents so I had to type them in manually. Additionally, it rejected my submission because it said that my date of birth was wrong but it's not... Really glitchy this year.
Cons: Time consuming, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: W Short
from Florida
Verified Purchase:Yes
The software worked well have used it in the past.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: mistiboxer
from austin TX
Verified Purchase:Yes
I could finish my taxes in under 15 mins and got them submitted!! it remembers previous info so less info to even type in!
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Top Notch customer service
on February 20, 2020
Posted by: cailan
from frederick, md
I ran into some software issues and had to call customer service. The on-hold recorded audio was the best ever - and then the rep was very patient while I worked through what ended up being a problem on my side - she wanted to make sure I was able to finish and get into the software. Awesome.
I find the software to be slightly less technical than I would prefer. You dont get to see the forms as they exist from the IRS which makes reviewing them somewhat confusing. This is likely not the consensus.
Overall I would recommend this product.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
1
Won't use nextt year
on February 19, 2020
Posted by: Sad about my taxes
from Texas
When ever I file I get taken into these different loops. Last year my taxes were delayed from this system I gave it another chance this year but it's looking like possibly another delay. My activation code didn't work correctly even though I paid.
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: CA MT
from Montana
Verified Purchase:Yes
The software was simple to use, yet comprehensive, I felt. I particularly like being able to purchase Federal only & at such a good price.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Canada1437
from Texas
Verified Purchase:Yes
Very easy to use and very simplified step by step process
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock