I have used H&R block home tax programs for at least 20 years. This year making the user download program and requiring a higher windows platform restricted many users. Also the layout is more complicated and harder for less computer literate users to use. You are going to lose many older customers.
I've been using the Federal return for over 20 years. However, your price for the State Return is too high for me so I have to file manually every year.
Great software. I have been using Basic product for 6 years. It is easy to use, thorough, with free eFile. I always get a refund quickly using this software even though I don't have a simple return. I highly recommend.