Tried calling to get an answer to a simple question. 3 times just to get in. Each took over a half hour. 4th time CUT OFF, I think on purpose. 5th time they said not supported call IRS.
I’ve been using this for years. Easy to use, understand and complete. My only negative is Block has no way to continue your account. I have new computer and had to start from scratch, unable to carry anything over. The help line was unable to help and probably knew less than I did.
HRB works well, reasonable navigation, smart downloads of data, but really I switched to it from turbotax due to Intuit's continual FU procing changes to screw over loyal customers.
The download features are such a time saver! Importing the previous years return is such a time saver! Easy to use for the most part. Could use more IRS references imbedded to consult when I have questions.