I have been using H&R Block Basic software for over 20 years. It is very easy to use particularly when you transport the previous years' basic data to the latest tax year. Most of the explanations available for questions you may have are adequate. Filling in data for the current tax year is straightforward and intuitive. The data check before submittal leaves no stone unturned. For these reasons, I keep using it every year.
We have used it for number of years. .. this years download was difficult from the get go.. we only filed one return due to the inability to access it the second time.
I have been using H&R Block tax software for 15 years--since it was called Tax Cut. My tax situation is not complicated but it can be atypical. The H&R Block programs have shown me how to report everything.