Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Customer Rating
1
Buggy W-2 Handling, IRS Will Reject Your e-File
on February 3, 2023
Posted by: JimHRStinks
This is beta software. Picture this scenario. I complete the form, including valid W-2 information, efile it, and the IRS rejects it. What is H&R Block's troubleshooting suggestion? Review all forms with data (manually) for errors and resubmit. So, I look, and the W-2 information on the submitted form shows '0' for W-2 wages. Nothing I do changes the form. So I attempt to upload the same W-2, and that fails because the program is confused by having multiple copies of the W-2 on one page (the way my employer delivered it). So I crop all but one of the W-2 images and upload it to the program. Now, my address shows correctly in the program, but the program insists I hand-modify the address on the form itself. Problem is, the employee city field doesn't accept a city name with blank characters in it, so I have to type in ElizabethCity instead of Elizabeth City. I want a refund, I'm paying for complete, functioning software, not for the privilege of debugging your crap.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
4
Great, as always but with a hiccup
on February 3, 2023
Posted by: rwalters
from Princeton, TX
I have been using this software for, probably, 20 years. As long as I can remember. It is, and has always been great. Unfortunately, there a couple of hiccups this year. Had to wait for an update before filing my return. I didn't mind that too much. The real problem is that I can't print my return. There is some glitch with the way the package sends the return to the printer because it looks like the printed return has been scaled up to a size that won't fit on the page. Everything else on my Mac prints just fine. So, the issue only affects H&R software. I am hoping that they can get this resolved in a timely fashion. I have been able to file my return. I just can't get a printed copy;
Pros: Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
I am happy with this product.
on February 3, 2023
Posted by: JEV36
from Endicott, NY
Everything was good except I had one problem correcting my 2021 AGI number.
It let me correct my wife's, but not mine. I followed the direction to go to edit, but that failed.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Overall easy to get your taxes done, some bumps
on February 2, 2023
Posted by: bobtuba2
from Pensacola,FL
The software is simple to install and use. The walkthrough / interview is effective in covering all the bases for most users. Last year I had a problem because it wouldn’t let me electronically file the form to claim tax credit for an ev charger installation – had to mail it in, it took months. This year I had to wait an extra 2 weeks to file because the social security worksheet was “not final.” Like I said, there are some bumps.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Great Price
on February 2, 2023
Posted by: Dollar33
from Ephrata, PA
I've been using this program for years. Easy to use, and never had any problems.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Terrible
on February 1, 2023
Posted by: emurphy94108
from San Francisco, CA
This crap crashed nearly a dozen times after I installed the most recent federal update. It crashed three times in a row just while I was trying to enter my driver's license information.
Then, when it came time to print my return for my records, it printed just the upper left corner of each page, making it unusable for any purpose. For the first time in at least 28 years, I don't even have a usable copy of my own federal tax return.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
5
Smooth throughout
on January 31, 2023
Posted by: rwest
from San Antonio TX
I have used this software for several years and have not been disappointed.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Great program
on January 29, 2023
Posted by: Sandi2022
from Wyoming
I have used this program for 10 years at least and never had any problem with it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock