Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Posted by: Anonymous
from Waco, TX
Verified Purchase:Yes
I have used H&R Block tax software for years now. They do a good job. This year I was very disappointed that I had to wait to file my tax return because the software kept saying it needed to update a particular form that I needed. I would check back when it suggested the fix would be completed only to get a new check back date. It did get fixed and I did get my return. I do plan to use the software from them again next year and hope for better results.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RnR26
Verified Purchase:Yes
I use H&R Block tax software each year, and each year, the software has gotten better at finding every applicable and reportable aspect of my taxes. And, when I need clarity on something, there are plenty of tick-boxes for getting helpful information.
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington State
Verified Purchase:Yes
I've been using the basic version for many years. Low cost and easy to use.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: MyThoughts
Verified Purchase:Yes
Works well if you have all your forms and going from start to finish. However, if you are entering forms as the arrive between January and April, I had to use the IRS forms more than I wished. Bringing up the program forms which could fill in the ITS forms was hard for me.
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: kip27
Verified Purchase:Yes
Lots of useful information. It was easy to fill out our return. We had no deductions, business adjustments. My only complaint is when reviewing the forms it was sometimes difficult to see where the entered numbers came from. The software should always provide good clear concise data for any number on the return. List all the lines the number is calculated from even if it is a result of multiple entries. List all the initial entries that have a play in the number's value. There were many numbers I clicked on and the software provided no response.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Dallas, Tx
Verified Purchase:Yes
Been using this for a number of years. Making filing easy.
Pros: Easy to prepare
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have used this program for over 7 years and it has been easy to use, helpful, and time saving.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Newport, VA
Verified Purchase:Yes
My Husband,(deceased) first bought this program many years ago. It has worked well. I have been able to do my taxes, the past 7 years without him. Your program helped me navigate everything seamlessly. Thanks!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock