Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Posted by: Anonymous
from St. Paul, Mn
Verified Purchase:Yes
In the past it's always worked great, but this year downloading forms from my broker hasn't worked all tax season. I even spent a good long time on the phone with their support folks a month or so back, and at the end of it their answer was we know it's not working, we're working on fixing it, and you can just manually enter the info. I tried it again over the weekend and it's STILL not working - which seems a little ridiculous with a week before filing is due.
Cons: Hard to import documents
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
An Easier Way of Dealing with the Annual Ordeal !
on April 6, 2026
Posted by: Anonymous
from Ocala Fl.
Verified Purchase:Yes
I noticed a few changes in procedures from previous years,but nothing that I couldn’t deal with.
In all, good job!
In all, good job!
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Toyvan
Verified Purchase:Yes
Easy breezy although the download is a little more complex than needs be. But the program is VERY straightforward and can easily be called Tax Preparation for Dummies. (Guilty… )
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
I will come back next year!
on April 6, 2026
Posted by: Any Ole Name
from TX
I love using your software but I'm a little disappointed I cannot change my mind about hoe i will pay for it. it wasn't until the end that I was told there would be a convivence fee. Which, by the way i find to be exorbitant
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from WA
Verified Purchase:Yes
Super old program with a tired interface. Will try to "install a PDF printer" driver even though windows already has that. When you look at a form, you can't press "page down" to scroll down. Insists on me inputting a ton of data just to discover (no ducks, sherlock) that the simple deduction is the best one.
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from North Carolina
Verified Purchase:Yes
As usual, the program was relatively easy to use but it did not correctly deal with IRA distributions and it did not correctly calculate the tax that I owed so the IRS needed to adjust my tax return.
Pros: Easy to prepare
Cons: Time consuming, Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Clermont Florida
Verified Purchase:Yes
I was able to do my 2025 Income Tax Return in a reasonable amount of time.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: H4H2
from Texas
Verified Purchase:Yes
Switched from Turbo Tax to H&R in 09 and no regrets. 9
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock