Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 Download - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 Download - Windows, Mac OS
Customer Rating
5
My Review for H&R Block Basic 2023 Software
on April 13, 2024
Posted by: SMUGG
from New York
Our Family bought and used this Tax Software and found it to be an easy and interactive software to use.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Bad handling excess HSA contribs, underpmt penalty
on April 13, 2024
Posted by: Pinball Fan
from Dallas, Texas
Verified Purchase:Yes
I have been using H&R Block tax software for more than 20 years. (They won me away from TurboTax when Intuit tightened their licensing to an absurd level.) Anyway, it might be time to give TurboTax another look next year based on H&R Block's clunky handling of two unusual situations on my 2023 return. Excess HSA contributions: There's a perfectly good line for what I needed on the Other Income worksheet, z15 (Excess HSA contributions withdrawn), but instead it used z18 (Other) and put in an explanation of "Excess HSA contributions withdrawn". This doesn't give me confidence that the IRS will be happy with it. Other issue, handling underpayment penalty form: I selected Box A - request waiver of full penalty. The IRS instructions say I have to supply an attachment documenting WHY they should waive the penalty. Reasonable, right? The software gave me a clunky way to put in an explanation (limited to 4 short lines of text), but when I printed my return for filing, my explanation was nowhere to be found. Ultimately I e-filed and I *hope* the explanation was included.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 17, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Flip57201
from Watertown SD
Verified Purchase:Yes
As usual Block software works great. I have used the software for many years.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
4
Used to be GREAT
on April 13, 2024
Posted by: Rich Greensboro
from Greensboro NC
Have used for several years with NO issues. I file for 3 friends and self. THIS year the 3 friends returns ALL had the same issue... the 2022 agi didn't match... even though they DID! I ended up mailing their returns with the "reject" notice. When I finally did MY return, it went through. - EVERY time I opened a return to work on it, it flashed a 'update' message! Your programmers couldn't get it right?
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
4
Title is fine
on April 12, 2024
Posted by: Anonymous
from Tallahassee, FL
This is the 3d year I have used E-file with H&R Block. This year did not seem to "flow" as easy to complete the return. I am not sure why this was so. Maybe it was that some areas needed a little more explanation of what was desired.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Quick and intuitive tax software
on April 11, 2024
Posted by: joe76florida
from Orlando, Florida
I have been using the H & R Block Basic tax software for my fourth year, and I like it so much that I am on auto renewal. I really like the price, too.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 11, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Horrible
on April 10, 2024
Posted by: McCown
from Urbana, IL
I am trying to do my friend's taxes and the area you populated for agi is incorrect and even when I change it, it gets rejected. Your product sucks!
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
UPGRADES NEEDED
on April 8, 2024
Posted by: ROCKEY1
1. TEXT IS MUCH TOO SMALL. THERE IS ROOM TO MAKE IT BIGGER. SHOULD NOT HAVE TO USE A MAGNIFYING GLASS.
2. SUBDUED TEXT COLOR ON A WHITE BACKGROUND IS HARD TO READ. I KNOW YOU CAN DO BETTER.
2. SUBDUED TEXT COLOR ON A WHITE BACKGROUND IS HARD TO READ. I KNOW YOU CAN DO BETTER.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 10, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock