Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 Download - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 Download - Windows, Mac OS
Customer Rating
3
Ctom
on April 15, 2024
Posted by: Cthommm
from Dallas
I am not happy with this software as I am unable to complete transmission of my return. Tried on different devices and same result. I did get confirmation email that the return was accepted, but still can’t complete process on the application.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ihavetypedin10namessothis
from Cincinnati, OH
Verified Purchase:Yes
I have used other software, but H&R Block is the easiest to use. The ability to take a pic of your w2 and have the system input all the data is a great time saver.
Some instruction could be more detailed, though it is only with the most unusual inputs.
Some instruction could be more detailed, though it is only with the most unusual inputs.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
2023 Server outage debacle sucks !
on April 15, 2024
Posted by: aircarver
from Ft, Worth TX
The numbers processing worked, but the question of whether the e-file return actually got transmitted is troubling ...
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
3
It’s ok… glitches. I can’t get the answer I need.
on April 15, 2024
Posted by: Go away Forget
from Seattle
Verified Purchase:Yes
I can’t get the answer I need. Program won’t connect to send return. Send conflicting emails as to whether return has been filed or not.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Problem filing
on April 15, 2024
Posted by: 2024 return
When I tried to e-file, it repeatedly stated I had a problem with my firewall, proxy or was not connected to tge internet. I followed instructions to fix the above issues with no success in filing.
While trying to e-file 10 or so tines, I finally pri Ted out a gard copy to postal mail.
In the meantime I received an email from HRBlock that my return had been filed.
This was nit only frustrating but HR Block still showed that my return was open and had not been filed.
Beyond frustrating that after over an hour of trying to file I wasn't really sure if my return had truly been sent.
Very disappointed in your software this go round.
May go back to TurboTax.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Site Down on Tax Day
on April 15, 2024
Posted by: Unhappy Consumer 123
from Seattle, WA
I got an email saying the return was filed but it does not look like it was ever sent. Software is down on tax day. Unacceptable.
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Not sure my return went to IRS
on April 15, 2024
Posted by: bg11111
from md
Get a message that my return was successful but then I get a message that the serve is not connected. No decent way to follow up with support. AI chat bot was not helpful at all
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Boro24
from Murfreesboro TN
Verified Purchase:Yes
I have used the Basic software package for many years. I have a schedule C and we itemize so this is a perfect fit. I also prepare my mom’s return and she has a couple of rental properties, and again this software has the capability I need. I find it to be user friendly and it will walk you through the process by interview style questions or you can just simply complete the forms. I like the interview style in case there is a new tax law that I might overlook if I fill out the forms on my own. I am a CPA but not a tax practitioner. My son also uses this product and he is also a CPA who does not work in the tax field. I highly recommend this product.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock