Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 Download - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 Download - Windows, Mac OS
Customer Rating
4
Software is great; 2023 e-file to IRS, not so much
on April 18, 2024
Posted by: OHCK
from Cincinnati
Verified Purchase:Yes
I have used HR Block software for a long time. The interview questions are done well and even the Basic version is more than adequate for our family's tax needs. The software is reliable and has improved during the 10+ years I've used it.
This year I e-filed for both our family and our daughter....Let me say it was a confusing mess. Took multiple times to submit both.... daughter's finally filed through the HRB gateway on 4/15 and the status shows correctly in the software. My return never showed that it was successfully filed during the 10+ attempts I made on 4/14. However, I checked my email later and one of the attempts was actually successful...and then later accepted by the IRS. Because the software was not correctly showing the status, I spent 85 minutes on 4/15 waiting for chat agent to confirm it was indeed accepted by the IRS.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: King89
from Texas
Verified Purchase:Yes
Not the same great product that I’ve used for 25 years. Had major problems on April 14th, when H&R should be completely on your game. You make it awfully hard to recommend that anyone else use this.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jjordan25
from Chattanooga, TN
Verified Purchase:Yes
year after year I use Block for my taxes , never disappointed
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Mo Burd
from Texas
Verified Purchase:Yes
I have used H & R Block for many years. It is easy to use and very efficient.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: jpbme95
from St. Cloud, FL
Verified Purchase:Yes
I like that it steps you through each tax form question and tracks what you owe or will be refunded and explains changes.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: AUserinHouston
from Houston, TX
Verified Purchase:Yes
I’ve been using H&R Block software for my tax preparation for about five years. It is good, but it could be better. For example, when asked about interest and dividends you can download the information from your financial institution. After you have input all your information throughout, you are then asked to go back and verify the information downloaded from the institution. How do I verify whether or not the amount is correct when all of the trade transactions have been completed by a computer? I have no idea if the transaction is correct or not. It’s very frustrating and confusing. And you have to do it for EVERY TRANSACTION. I’m 68 and have a PhD and I stumble around using the software. I feel sorry for folks who have trouble with English.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
Value
4
Written by a customer while visiting HRBlock
Posted by: KPete
from WY
Verified Purchase:Yes
Bought this on my credit card and was charged twice for it. I have used this software since 2017without this problem.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Seemed to work until the end
on April 17, 2024
Posted by: notpsyched
from Olympia WA
I used the software and submitted it I received a confirmation email yet it still will not let me check my status because it does not think I submitted my taxes.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock