Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 Download - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 Download - Windows, Mac OS
Posted by: TomH99
from Prescott Valley, AZ
Verified Purchase:Yes
This tax return was very simple, 1099-Rs, Social Security, interest & Dividends. It was easy to follow the steps provided and informed me when the return was sent, then accepted.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: HYP907
Verified Purchase:Yes
On the 14th and 15th the eFile servers were down and there was only a useless AI bot to try and communicate with. HRBlock left their customers scrambling on 3rd party forums to try and figure out why the software was failing to efile. HRBlock's server outage on the 14th and 15th with little to no communcation is hilariously bad. How are there not support reps 24-hours per day during tax season when the software doesn't work?
As far as preparation goes, the software does not seem to provide for entry of amortized assets on Schedule E and it does not import it properly from TurboTax. I'll probably go back to TurboTax. Very disappointed in the first year I tried HRBlock. I guess that's why it's cheaper.
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MEONS
from Jacksonville, FL
Verified Purchase:Yes
I have been using H&R Block software for my taxes for close to 30 years. It has made the whole confusing taxes so much easier and faster. I have never been audited using their software, but I know they have my back if needed.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: cwdancer
from Seattle
Verified Purchase:Yes
Won't print only the tax forms for 1040. Prints all of the worksheets that are not necessary for record keeping.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: tbowne2023
from Washington State
Verified Purchase:Yes
The Basic edition works good! I use it to import last year's return as well as income and stock-trade documents. However, 4 star review because of issues filing my return on tax day. Ultimately, my return was filed and accepted after several attempts, after several hours of trying. Also, automatic updates were not working for my Mac and I had to manually download and install updates. That said, I will probably move to the online version, next year because it has all the features I require.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: bobbybbbbb
Verified Purchase:Yes
I liked how the software was set up and found my return easy to prepare. However, due to the failure of the HR Block server to allow me to e-file on April 14, I was forced to mail my return at the post office. I was very disappointed, as the e-file feature was my main purpose for purchasing the software.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Badgatewayforhours
from WA
Verified Purchase:Yes
Did not preform like it did in the past. Bad gateway caused my return to not go through.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: paulucce
from Florida
Verified Purchase:Yes
e file went through but the tax program did not acknowledge nor confirm still reads "not fled"
Value
5
Written by a customer while visiting HRBlock