Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Customer Rating
1
3 different Quick Summaries, 3 different amounts
on April 9, 2026
Posted by: nothappy33
from Florida
After spending a few hours inputting all of my data I had 3 different outcomes and 3 different Quick Summaries all having the Same Income, Adjusted gross income, deductions, same taxable income, and same "Tax withheld or paid already". The only difference was "Actual tax due" and different amounts under "You Owe". Can anyone explain that? Other errors weren't caught until I tried to file, and this was AFTER "Your federal balance due", "100% Accurate, Guaranteed", leading me to believe I can't really Trust the results of this software since it appears to be flawed with inconsistencies for the final results.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Nc
Verified Purchase:Yes
I have been buying your software for years and has been reliable. However it has a problem remembering my password. I would add a pw and then the next day it would not recognize it anymore and so I created a new one. Still did not work. I had to start over each time and was a real pain.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Farmer26
from Texas
Verified Purchase:Yes
I have used Block now for over 10 yrs and I love it.
Pros: Easy to prepare, Maximizes refund, Fast
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
Good software, but holy cow they’ve jacked up the price!
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
I have used this product for several years. It is quick and easy.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Denver, co
Verified Purchase:Yes
I have been using this product for several years and I’m still very happy with it. There a couple of things that are a bit tedious - like having to verify data items individually when the data was downloaded from a financial site - and it would be helpful to have questions in the interview process that ask about estimated taxes paid for the current year. I had to really hunt for where to put that in. Otherwise, good job and I will continue to use this product.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: No free reviews
Verified Purchase:Yes
I was tricked into thinking that this link would take me to a survey, where I could provide feedback to the company about their product. It is not. It is a trick to get me to write a review for the product. I do not appreciate the bait-and-switch. So that's my feedback. Next year I will choose a different tax software.
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Unavailable IRS Forms
on April 8, 2026
Posted by: LUHO
My major concern with this software is that it does not offer all IRS forms (e.g. Form 8858) requiring needed forms not available having to be prepared manually. Consequently, Return filings have to be made by mail, and cannot be e-filed thus loosing advantages of the latter.
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock