Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Posted by: marc_h
from eastern US
Verified Purchase:Yes
i have used your product for many years, this year i retired, had severance pay, SSA, 401K distribution and sold my primary residence. your product is extremely helpful in maneuvering through a complex year. i had a version issue that wasnt able to be upgraded and a person named JADE helped me through the replace and reinstall process that fully got me on track. i thank JADE very much. If i owned a competitive product i would hire JADE...
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for being a loyal H&R Block customer over the years! We’re thrilled to hear you had a positive experience and truly appreciate your continued trust and valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Ro87
from Texas
Verified Purchase:Yes
Wouldn't be able to do my own tax without the program.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Dave1234trcsa
Verified Purchase:Yes
Great program, very informative and user friendly.
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Hello Dave, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Near San antonio Tx
Verified Purchase:Yes
I have been with and worked for Block for many years. This time Zi called them and told them I couldn't pull up a Form 8606 and did I need another program. Was on phone 15-20 min and no one could give me an answer.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Always step by step easy to use. Basic has all the forms I need. Can prepare return in early January and update as 1099's come in to see if I will get a refund or increase my Estimated payments.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Have used H&R tax software for years. I find it easy to understand and use.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Dear Dave, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from texas
Verified Purchase:Yes
This is the 10 year I have purchased the BASIC software and as usual it was easy to use but the price went up 50% from all previous years
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your voice is heard and we appreciate knowing how we can make your experience better.
Written by a customer while visiting HRBlock
Customer Rating
4
Serious omission
on April 9, 2026
Posted by: Howgil
from Florida
My wife passed away June 2025. No information was provided about how this would effect our joint return. Was unable to electronically file due to requirement for signature.
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking the time to share your feedback. We are very sorry for your loss, and we extend our sincere condolences. We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock