Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Posted by: Bob6325
Verified Purchase:Yes
I find the software easy to use, however, when I was asked to import 1099 forms the software did import the 1099's, however, it also imported the Dividends, interest earnings and stock transactions without informing me of the import. When I got to the "import DIV" the software also imported the 1099's again as well as the interest and stock data. When I got to the import of interest, the system again imported all of the data again. I had to go back over the multiple forms and delete the second and third import of the same data. This was quite confusing.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Eva, Social Media Team, February 13, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
I have purchased Block for many years. I'm satisfied.
Pros: Easy to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Kira, Social Media Team, February 13, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Reliable but limiting; no free state filing
on February 13, 2025
Posted by: Anonymous
Verified Purchase:Yes
Works well, but I might be changing to another program next year since my state’s free filing system requires me to file Federal there in order to get the state return filed at no cost.
Pros: Easy to prepare
Cons: Time consuming
Value
3
Response from HRBlockBy Kira, Social Media Team, February 13, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Oklahoma
Verified Purchase:Yes
I have using H&R Block Software for years because it's accurate, easy to use, and affordable.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, February 13, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Nashville, TN
Verified Purchase:Yes
This is by far the easiest and most intuitive tax software I have ever used. One of the features I really like is how easy to pulls your info from previous years.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, February 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Pay State
Verified Purchase:Yes
I thought I bought a package that included the state but I had to purchase the state and then another charge to file the state. Other than that, I'm pretty happy.
Response from HRBlockBy Corrina, Social Media Team, February 13, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Ex Machina
from Thsiland
Verified Purchase:Yes
Been using this software for years. Still excellent.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, February 13, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Redington Beach, Florida
Verified Purchase:Yes
Have been using this product for many years. I was in a flood in September 2024 and lost all of my tax documentation, including my computer and paper trail. I did have a flash drive and had over 20 years of my tax file (T23 report). I created a tax file for this year, using the report information from last year and the AGI amount is incorrect, which resulted in my Federal return not being accepted.
Value
5
Response from HRBlockBy Sean, Social Media Team, February 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock