Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Posted by: userover 75
from Lake City FL
Verified Purchase:Yes
I have bought this in previous years/ I'm always glad I do even though my return is not complicated.
This year you changed the discussion of meeting RMD. I had withdrawn nearly 3 times as much as required, but program insisted I owed almost a 3000 penalty. I looked at the form and saw the problem, but couldn't enter data in the form. It took multiple tries to fix the problem. At final review, it raised a flag and allowed me to correct the form. I recommend either returning to the old discussion or revising the new discussion to clarify the questions. My answers put RMD in "a" and withdrawal in "b" causing the inevitable math problem and "penalty."
This year you changed the discussion of meeting RMD. I had withdrawn nearly 3 times as much as required, but program insisted I owed almost a 3000 penalty. I looked at the form and saw the problem, but couldn't enter data in the form. It took multiple tries to fix the problem. At final review, it raised a flag and allowed me to correct the form. I recommend either returning to the old discussion or revising the new discussion to clarify the questions. My answers put RMD in "a" and withdrawal in "b" causing the inevitable math problem and "penalty."
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Kira, Social Media Team, February 19, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I've used H&R Block Basic every year since 2014. That was year that I switched from TurboTax because they removed important forms from their Basic package. I've become familiar with some of the quirks of H&R Block package. The final audit typically finds one or two inconsistencies that the program itself created. There are a few "upsell" triggers that you must pass through at least once. The final result is as accurate as the data entered, and H&R Block's tax return e-file process is clean. I will continue as a fan and user.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, February 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: patrick77
from Texas
Verified Purchase:Yes
I've used H&R products for years and always found them easy to use, with generally clear interview questions and worksheets.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: KEV2
Verified Purchase:Yes
I HAVE USED YOUR SOFTWARE FOR SEVERAL YEARS. THE LAST TWO YEARS I HAVE EXPERINCED DIFFICULTY IN LOADING THE PROGRAM. ONCES LOADED I HAVE A VERY DIFFICULT TIME IN "OPENING" IT & RETERIVING MY RETURN.EVENTUALLY I FIND IT & GET IT OPEN.
VERY FRUSTRATING
NOTE; ONCE I CLOSE THE PROGRAM THE "ICON" IS NO LONGER IN THE TOOL BAR?
VERY FRUSTRATING
NOTE; ONCE I CLOSE THE PROGRAM THE "ICON" IS NO LONGER IN THE TOOL BAR?
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Cindytax
from Washington
Verified Purchase:Yes
We have used H&R Block software for years and haven't had any problems with our results.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mikey1976
from Ohio
Verified Purchase:Yes
The product.
Does really well. It's the price that gives you the 3 out of 5 need. The price dropped for us using the 1040 a to somewhere around 1999 to make it a value for us.
Does really well. It's the price that gives you the 3 out of 5 need. The price dropped for us using the 1040 a to somewhere around 1999 to make it a value for us.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Tra, Social Media Department, February 18, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Spring Texas
Verified Purchase:Yes
Quick and easy to use. And the online summit you’re return was easy.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: FisheggsROE
from Washington
Verified Purchase:Yes
I’ve used H&R Block tax software for years and have been very happy with the ease of use. Some of the steps can be confusing, but for the most part it’s straightforward. This year, however, I’ve run into difficulties when trying to install the program updates. I’m forced to close out of a return and restart the computer and program to make it work. This is the first year I’ve experienced this.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, February 18, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock