Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Posted by: GM632
Verified Purchase:Yes
I'm having issues with the software correctly calculating depreciation on a primarily business vehicle and there's no support for that
Response from HRBlockBy Joy, Social Media Department, March 13, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Program got stuck on the idea that I didn't receive SSI. Had to force it from the section to find possible errors.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Team, March 14, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Schooner
Verified Purchase:Yes
Worked fine. IRS accepted it. Thanks for a great program.
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Defuniak Springs, FL
Verified Purchase:Yes
Works the same as competitors software. Some things could be more clear, such as in the area where it addresses income not the same each quarter
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: jrrm
from North Carolina
Verified Purchase:Yes
I've been using this software for many years and have always been satisfied. It is easy to use and serves my purposes well.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bertha 31
from El Paso Texas
Verified Purchase:Yes
I have been using H&R for many years now it's easy to use and very understandable.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Fort Worth, TX
Verified Purchase:Yes
I have been using this software for several years and it has always provide me with
a top-notch experience. I had to respond to an IRS deficiency letter one year when I had made a
mistake in my return. The local office immediately understood my problem, completed the correct form
for me and solved my issue at no cost.
a top-notch experience. I had to respond to an IRS deficiency letter one year when I had made a
mistake in my return. The local office immediately understood my problem, completed the correct form
for me and solved my issue at no cost.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: BobJamie
from State College Area
Verified Purchase:Yes
Completed one of three Federal filings - software worked great
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 14, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock