Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Posted by: Just Lightning
Verified Purchase:Yes
This is my seventh year using the application and I have no complaints. Easy to use.
Response from HRBlockBy Asiya, Social Media Department, March 15, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Long Time User20
from Columbus, OH
Verified Purchase:Yes
I have used this for over 10 years. Quick and easy.
The software walks you through everthing
The software walks you through everthing
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 15, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Bob385
from Winter Garden Fl
Verified Purchase:Yes
You messed up my AGI. Your instructions were very misleading. Your update instructions are worse
Pros: Easy to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Asiya, Social Media Department, March 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Old Codger 86
from Trxas
Verified Purchase:Yes
Filled in all the blanks, electronically filed and got my refund in a month or so. All good.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: larry004
Verified Purchase:Yes
This product was accurate, complete and easy to follow. It resulted in swift acceptance by IRS and a very fast return. Job well done !
Response from HRBlockBy Corrina, Social Media Team, March 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Johnny239
from Crab Orchard KY
Verified Purchase:Yes
I've been using this program for 20 years. Always works perfectly and is consistent from year to year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: SuperNunu
from Algonquin, IL
Verified Purchase:Yes
I have used H&R Block for years and am again disappointed that I am unable to print my return. It has happened several times over the years. This year there was another hiccup with my return. I am always willing to admit to user error, but I could only correct by going to the form, reading it, and correcting the input your software had posted there. It concerned my RMD. I took the exact amount of my RMD,, but your software insisted I owed a 25% penalty.
Value
3
Response from HRBlockBy Joy, Social Media Department, March 15, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: FrustratedUser191753
from Houston, TX
Verified Purchase:Yes
Software has bugs. Couldn’t find my old return. Had to enter some data manually because the interview section didn’t ask the right questions. I’ve used it for years and it gets a little worse every year. Time to change.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Joy, Social Media Department, March 15, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock