Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Posted by: Greg2025
from South Dakota
Verified Purchase:Yes
This is not my first year using your software for filing income tax - but it is the first year that I had a real big issue with my 1099-R - let me explain - I am retired military, my 1099-R is my military retirement pay - it is not some kind of IRA - but your software decided it was and said that I had a penalty of over 5,000 dollars. It took a person on the phone with me for over 30 minutes to finally get the numbers right and then your software did not recalculate and it still showed me the a 5,000 taxes owed. I had to dump the file and start over to get it to work right.
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Sioux Falls, SD
Verified Purchase:Yes
Fast and secure way to file. Having prior year information is a plus.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 29, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bryan2521
from Austin, TX
Verified Purchase:Yes
Very easy to use. The work flow was intuitive and easy to follow and it was very simple to e-file the return.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 29, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
5
Very helpful
on March 27, 2025
Posted by: Ricktd
from Auburn,Washington
I had to file this time after my wife passed away in May of 2024. Software is set up for this and worked fine.
Pros: Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Grumpy925
from Florida
Verified Purchase:Yes
I have used this software for over 10 years. This year there was an issue with the IRS accepting my return. They kept saying there was an error with a form. I ended up having to mail in the return rather than e-file. Not sure how long it will take for refund. Not a happy customer.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Very happy with product been using product for years, easy to understand as instructions are clear.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 27, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Fingers crossed
from Lake Placid, FL
Verified Purchase:Yes
I had problems with your software, probably my fault more than yours. After struggling with your program I decided to try to file, I was unable to find a place for my IRS special code to prevent fraud. I hope not adding it will not result in my filing being returned.
Cons: Time consuming
Response from HRBlockBy Eva, Social Media Team, March 29, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
3
2024 Fed & State
on March 27, 2025
Posted by: mntaxpayer2
from st. paul, mn
Finding where a xx form input is, can be challenging. A "search" function would really help.
Final filing the forms can be a challenge. Especially for the state. Should be easier and more straight forward.
The online help doesn't really help. It just brings up definitions. A context sensitive help is needed. A Google search gets better results.
Final filing the forms can be a challenge. Especially for the state. Should be easier and more straight forward.
The online help doesn't really help. It just brings up definitions. A context sensitive help is needed. A Google search gets better results.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock