Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Customer Rating
4
Product seems to have worked fine, Help is poor
on April 1, 2025
Posted by: Old and Slow
from Tennessee
As all ways product seems to work well, but help support is just a joke. No humans, no chats, no answers to questions, help actually tries to send you to some Pay Help site for gas and diesel engines. Did it multiple times. I have one data verification error, which someone asked and were told these errors do not need to be fixed, which makes no sense. Appeared mine was due to RMD, first time, looked to me they never really asked out much my RMD actually was, they seemed to be stumbling over lines 53b and 54B, 53B had 0 and 54B had actual amount. This was disappointing, and I did not like filing with it that way. Put it filed. Waiting on results. Also ask several times for my state in places, but Tennessee, was never in drop downs. Tenn has no State Tax, and I bought no state option, maybe that had something to do with it not being in drop downs.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Software worked great. Filed online with no issues. My only complaint is that you doubled the price of the software this year. Not such a good deal anymore.
Pros: Easy to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Kira, Social Media Team, April 1, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Lubbock, TX
Verified Purchase:Yes
Have used your software for several years. The consistency between versions is great.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, April 1, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
The Basic version seems to work for most individual taxpayers.
Pros: Easy to prepare
I would recommend this to a friend!
Response from HRBlockBy Sean, Social Media Team, April 1, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Oley, PA
Verified Purchase:Yes
I've been using H&R Block for 15 plus years. Never had a problem. Program is easy to use and of course I love the e-file convenience. Also like that program will load my data from previous year.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: frenkenthaler
from nj
Verified Purchase:Yes
a 10 time repeat user
fouynd it easy to use, accurate, economical
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: clyder17
from Algonquin, IL
Verified Purchase:Yes
Although it got the job done, I found that it was not as user friendly at the Turbotax versions I have used in past years. It was easily accessible and available in all the stores I visited unlike Turbotax which only had an on line presence this year.
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: cowpatty
from colorado
Verified Purchase:Yes
i have been using H&R block/taxcut software for many years and will do so again next year
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock