Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Posted by: Tom65
from Pueblo West, CO
Verified Purchase:Yes
Dear Sirs,
I am not sure it is your fault or the fault of the State of Colorado, but the State of Colorado instituted a new program for all citizens via their employer called FAMLI, which is essentially unemployment insurance payments while someone is on a medical leave from work or to care for a sick or elderly family member. Both the Employer and the Employee pay into this fund
In 2024 my wife had a medical surgery that required her to be at home for an extended period of time for recovery. She applied for and received FAMLI payments from the Colo. Dept. of Labor and Employment for about 2 months. Long story short, she rec'd a 1099-G from the State Colo. Dept of Labor, but when completing our 2024 Income taxes, this program was not listed from the drag-down menu. I did select, "Not listed" and entered the income as required. However, the form was for 2024 but the when finishing the tax return, the form came up as having errors. It identified the box for the year of the form and kept defaulting to 2023, which was incorrect. I kept inputting 2024 but your program kept defaulting the year to 2023. Needless to say, I overrode the form and submitted anyway to the IRS.
In 2024 my wife had a medical surgery that required her to be at home for an extended period of time for recovery. She applied for and received FAMLI payments from the Colo. Dept. of Labor and Employment for about 2 months. Long story short, she rec'd a 1099-G from the State Colo. Dept of Labor, but when completing our 2024 Income taxes, this program was not listed from the drag-down menu. I did select, "Not listed" and entered the income as required. However, the form was for 2024 but the when finishing the tax return, the form came up as having errors. It identified the box for the year of the form and kept defaulting to 2023, which was incorrect. I kept inputting 2024 but your program kept defaulting the year to 2023. Needless to say, I overrode the form and submitted anyway to the IRS.
I would suggest you possibly get with the State of Colorado Taxation Department of the Colo. Dept. of Labor about this FAMLI program and the 1099-Gs they have sent out and will continue to send out to citizens who apply for and receive compensation. It would be good to see this fixed or added for next year for those who use your software and may be affected.
Thank you
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Las Vegas NV
Verified Purchase:Yes
I use HR Block Basic tax software every year. It is so easy to use that it almost does the taxes for you.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, April 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Block continues to be best bargain in self-filing.
on April 17, 2025
Posted by: DavidInDallas
Verified Purchase:Yes
Instructions were clear and doing our 2024 taxes took less than two hours for our taxes. I also used the Free Filing option to help a couple of friends do theirs and it was also simple and straightforward.
2024 product seemed more streamlined than previous years and did not have the incessant prompts to upgrade to more expensive versions that were obviously not needed based on my past returns and information I was entering for 2024. Thanks for reducing the excessive prompts from previous years.
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Posted by: Ralf59
Verified Purchase:Yes
I paid the most taxes this year I EVER paid in my life. But I don't think it's your software's fault. It seems that if you retire early with a pension, you get destroyed.
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Jb58
Verified Purchase:Yes
I was very happy with the software BUT a form related to a K-1 form was NOT available on the software. So in the end I had to go to and pay for a CPA to complete my taxes.
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: FLYB
from FL
Verified Purchase:Yes
This software is easy to download and it walks you through the information required to file properly
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Seattle
Verified Purchase:Yes
This product makes life simple. I have 4 rentals and a business on my own as well as a W2 full time job. It should be pretty complicated. But with the H&R product. It is very easy.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: NickOShay
from New Hampshire
Verified Purchase:Yes
Always good. Really happy to see that you now make the interview readable for us low vision people. It was painful before
Pros: Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock