Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Posted by: Anonymous
from Plantersville, Texas
Verified Purchase:Yes
I have been using H&R Block tax software for a long time - I have tax documents back to the 90's done with their software. I have never had any problems, never been audited, and the software makes it very simple to do my taxes. I won't use anything else.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from SW OK
Verified Purchase:Yes
Very good way to prepare taxes. HRB handled Schedule D differently than my broker's 1099-B instructions. This caused confusion but net amounts matched.
I've used the basic version for years without serious problems.
I've used the basic version for years without serious problems.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Jegg
Verified Purchase:Yes
Long time user of H&R Block tax software. It has been reliable, and easy to use throughout, up to this year. I ran into a problem with my tax owed being obviously too high. I called your software support three times. The first one was an hour and 15 minutes ending in a dropped call, though we were getting close. Second one was 20 minutes getting no closer and ended in a dropped call. Undaunted I called the third time, and got to work with Alaura, who saw the problem quickly and we had it solved in 10 minutes or so. I was not happy about the dropped calls without a call back. The wording in determining whether or not to check a box near the end of the credits was confusing. I have a Masters in Education, and can read pretty well but could not decipher exactly what was being asked. That's unusual for your software, never had that problem before. I will continue to use it, despite the dropped calls your online help people were courteous, and ultimately, helpful. I will expect you will be correcting the wording on those directions. Alaura suggested that the problem had been noticed by others.
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: PO72
Verified Purchase:Yes
Been a member for several years...all experiences have been great.
Response from HRBlockBy Corrina, Social Media Team, April 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Kent, WA
Verified Purchase:Yes
I appreciate the H&R Block software walks the user through the process is easy digestible steps. I also like I can import data for most of my tax forms.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Hi, thank you for taking the time to leave a review! We're delighted to hear that you had a positive experience with H&R Block. Your feedback is greatly appreciated, and we're thrilled that you enjoyed your visit. We look forward to welcoming you back soon!
Written by a customer while visiting HRBlock
Posted by: Arthur m
from Fort Myers Fl
Verified Purchase:Yes
Excellent assistant. Chatted with a live person that helped me find my mistake.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Hi, thank you for taking the time to leave a review! We're delighted to hear that you had a positive experience with H&R Block. Your feedback is greatly appreciated, and we're thrilled that you enjoyed your visit. We look forward to welcoming you back soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have used this software for years, super simple.
Pros: Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Hi, thank you for sharing your positive experience with us! We're thrilled to hear that you had a great visit. Your feedback is greatly appreciated, and we're grateful for your business. We look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Weatherford, TX
Verified Purchase:Yes
Used it again this year and worked great as usual. No glitches as al and went really smooth.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock