Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Customer Rating
2
Didn't submit my taxes!
on April 18, 2026
Posted by: Soup69
from Seattle WA
I went through each step and selected all the items to submit my taxes ON 4/15. Come to find out that in the middle of my submission the software needed an update and failed to submit. Very upsetting. Ended up submitting my taxes late because of the software. The message was unexpected and unclear. It appeared as though the submission was done and that the Update message was only to see an update of my tax payment. Very upset to see 3 days later that the payment did not, in fact go through. I really feel like this was a failure of the software. Never had that happen before.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fitz42
from Lakewood Ranch, Fl. 34211
Verified Purchase:Yes
So easy to navigate……additional drop down boxes on individual requested inputs with clarification to make the right choice.
Pros: Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Beth Sue
from Tennessee
Verified Purchase:Yes
The program was quite difficult to follow. I’m still not sure I did my tax’s right.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Used car salesman
from Florida
Verified Purchase:Yes
Feel like I was dealing with a used car salesman. Constantly baiting and trying to sell an upgrade. Won’t use your software next year because of that.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Seattle, WA
Verified Purchase:Yes
I switched from TurboTax to H&R Block several years ago, when TT started charging extra for features that I need to do my taxes. I have not been disappointed. H&RB can efficiently download transaction information from my brokerage accounts, saving me loads of data-entry time. It helped me get a large rebate this year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Cleveland, OH
Verified Purchase:Yes
This product is easy to use, accurate and helpful.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: rosiethedog19
Verified Purchase:Yes
I thought this years version was a little buggy. It seemed to not always save the data that had been entered into the interfaces properly. It would look good after entry but then would change as I did other operations.
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Afe6
Verified Purchase:Yes
The accuracy check insisted I add form SSA-1099, I am not retired, the program had a default setting that I could not uncheck, and I couldn’t delete the form either. There was no place where to add a letter I got from SSA saying they were not paying SS to me.
Value
3
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock