Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Posted by: GloTX
from Houston, TX
Verified Purchase:Yes
Some of the RRB forms are missing.
Some of the instructions related to errors are unclear.
You should have 24/7 support during tax season.
Entering the previous year code can be confusing and time consuming
Some of the instructions related to errors are unclear.
You should have 24/7 support during tax season.
Entering the previous year code can be confusing and time consuming
Pros: Fast
Cons: Hard to import documents
Value
3
Response from HRBlockBy Asiya, Social Media Department, May 16, 2025
Thank you for sharing your concerns with us. We understand the importance of having all the necessary forms and clear instructions during tax season.
Please contact our support team at 1-800-472-5625 at your earliest convenience. They're available to assist you with any issues you may be facing, and your feedback will help us improve our services.
Please contact our support team at 1-800-472-5625 at your earliest convenience. They're available to assist you with any issues you may be facing, and your feedback will help us improve our services.
Written by a customer while visiting HRBlock
Posted by: Fed return
from Graceville, FL
Verified Purchase:Yes
Easy to use. I was anxious to start but was easily able to work through the steps.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, May 14, 2025
Thank you for providing a rating for your recent purchase! We're delighted to see that you had a positive experience. Your high rating motivates us to continue delivering excellent service. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
1
Garbage
on May 12, 2025
Posted by: Jason Dean Dunwoody
from California
How can a product like this get worse over the years??? Garbage.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Joy, Social Media Department, May 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Previously Turbo user
from Europe
Verified Purchase:Yes
This product was a little less user friendly than Turbo Tax, but TurboTax has become ridiculously expensive for simple returns. I thought this was a GOOD value for the price.
Pros: Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Tonegenx72
Verified Purchase:Yes
I found this software to be easy to use and recommend it to everyone!
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: JimK54
from Ohio
Verified Purchase:Yes
Did taxes at the last minute, so it went well... Nice price initially, but had to pay extra for stat return and independent contractor.
Pros: Easy to prepare, Fast
Value
3
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: mjpete82
from Austin, TX
Verified Purchase:Yes
It works pretty well, but somehow the software got stuck on "EXTENSION" and it says I have not filed. I did electronically file with this software and it worked. I have the confirmation that it was accepted by the IRS in my email. So I am not sure why it returned to EXTENSION in my file when I go to look at status.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Alison1961
Verified Purchase:Yes
Used over a decade now and happy with the ease of use and support when needed.
Response from HRBlockBy Joy, Social Media Department, May 12, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock