Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Customer Rating
4
Easy to supply the numbers needed.
on February 2, 2026
Posted by: Jedihopfe
from Seattle, WA
When I got this via download back in December, I had not realized one of the pieces that would be missing. Took me a while to figure out where to get the PI PIN which the IRS can supply. The code they want is 6 digits and what is in the form when submitting the tax return is 5 which contradicts what in based in the form itself. I thought it would be sent to me but it was not which is what made it difficult. Will need to be reminded of it next year.
Pros: Easy to import documents
Cons: Time consuming
Value
4
Response from HRBlockBy Max, Social Media Team, February 2, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
1
too many screens
on February 2, 2026
Posted by: paulClaw
takes you through ad nauseum screens when you already know you want to take the standard deduction.
too many screens for a simple straightforward tax return. there must be a way to make it simpledr.
too many screens for a simple straightforward tax return. there must be a way to make it simpledr.
Cons: Time consuming, Hard to prepare
Value
2
Response from HRBlockBy Max, Social Media Team, February 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
5
on February 2, 2026
Posted by: Rip P
from FL
the instructions were very easy to read and follow
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Max, Social Media Team, February 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
used it foR years
on February 2, 2026
Posted by: Nancy Ceriello
from NH
use to get the disk on mail so easy to download now thankyou
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, February 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Easy
on February 1, 2026
Posted by: JWD20
from Milwaukee, WI
I buy this software every year, and I'm never disappointed. My returns are accurate and easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, February 1, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
on January 31, 2026
Posted by: pastorbj
Well satisfied with this product for several years.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, January 31, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
on January 29, 2026
Posted by: ETXguy
from Texas
The information about health should be part of the interview process NOT buried in the accuracy review. Also, it would be helpful if the font size was increased. Finally, if information is entered in a worksheet it should not be necessary to repeat it in the interview.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, January 29, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Stick With What Works
on January 26, 2026
Posted by: LSLee
from Land O Lakes, FL
Just finished my taxes for the eleventh year in a row with H&R Block. Quick, easy, never had the slightest problem.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sydney, Social Media Department, January 27, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock