Customer reviews from HRBlock
H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Average customer rating
4.5
(13,638 Reviews)
Rating breakdown 13,638 reviews
5 Stars
9,960
4 Stars
2,072
3 Stars
704
2 Stars
355
1 Star
547
89%of customers recommend this product.
(
5,645 out of
6,324)
Customer Reviews for H&R Block - Tax Software Basic 2026 - Windows, Mac OS
Customer Rating
3
2nd Time State Program Was Missing
on February 13, 2026
Posted by: Will320
from Harrisburg, PA
I have used HR Block software since it was TaxCut--30 years at least. I like the fact that most information is copied over from year to year to make the chore of tax reporting smooth and simple. I always buy the Deluxe + State product. This year again for the 2nd time when I got to the State tab, the PA State software was not there and I was asked to purchase it (again). I had to call Block, navigate around the obnoxious Bot, and finally get a human being. She did a thorough job of checking out the validity of my claim that I did indeed purchase the PA state software with the Federal and then sent me an email with a link to the .dmg file to install on my MAC. There is really no excuse for this and it's the reason you got only an 'average' ranking. I expect better of Block and the software should be seamless going from the Fed program to the State. Also on the state program, why don't you just populate the local Resident PSD codes instead of having me go look them up? You already have all the information from last year. Just another nuisance thing for me to contend with.
Pros: Easy to prepare, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, February 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Simple tax return
on February 12, 2026
Posted by: Grrr8
from Carnation, WA
The tax preparation software worked well, as it has the last ten years I have utilized it!
Pros: Easy to prepare, Fast
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Eva, Social Media Department, February 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
makes it easy
on February 12, 2026
Posted by: Shibas4me
For years I have used this program and have never had a issue understanding it. Until this year and it was not this program that was new it was the Several forms for my house loan that was sold over and over. Called, got a person ( have to ask) and it was resolved in minutes! for me why bother to buy something else when what you got works great!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, February 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
I trust and like the software
on February 12, 2026
Posted by: Oct4tx2
from Tyler tx
I trust and like the software, however the notifications about when it is accepted or rejected by the irs isn't trust worthy
I got
the IRS rejected your 2025 federal return and
the IRS accepted your 2025 federal return!
Both after the software showed it accepted!
I got
the IRS rejected your 2025 federal return and
the IRS accepted your 2025 federal return!
Both after the software showed it accepted!
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, February 12, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Takes the dread out of tax filing
on February 12, 2026
Posted by: Jer27
from Florida
I've been using H&R Block software for five years now. It's so easy to use and makes the tax code simple to understand with easy questions and instructions. Just gather pertinent docs, enter information accurately and you have a flawless return, checked for accuracy, filed electronically, with an auto follow-up mechanism. Could be easier.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, February 12, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
5
Smarter Than Me (About Taxes)
on February 12, 2026
Posted by: ChuBar
from TENNESSEE
Asked all the right questions, including the differences between "Interest" and "Dividends" on my stocks.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, February 12, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
5
Great software!
on February 11, 2026
Posted by: Lannyici
from Tampa, FL
I quickly finished my return and e-filed on Tuesday, myvrefund was in my bank account on Friday!
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, February 12, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
1
Flawed again, as usual.
on February 11, 2026
Posted by: Anonymous
from Ohio
After three updates the program still fails to recognixe withdrawl of excess contribution to an IRA
within the required time frame. Instead it assesses a penalty that is totally incorrect.
within the required time frame. Instead it assesses a penalty that is totally incorrect.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, February 12, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock