Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB (Unlocked) - Cobalt Violet
Average customer rating
4.8
(18,000 Reviews)
Rating breakdown 18,000 reviews
5 Stars
15,717
4 Stars
1,812
3 Stars
284
2 Stars
82
1 Star
105
64%of customers recommend this product.
(
106 out of
166)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB (Unlocked) - Cobalt Violet
Customer Rating
3
Missing Key features
on September 1, 2026
Posted by: TWash
from Texas
The Samsubg S26 Ultra looks nice but it is missing key features that are important in the phone to me such as the S-Pen can not be used to snap photos anymore, the S-pen is also looser and harder to click in place, the quality is sub-par in comparison to my previous S23 & S24. The screen is bigger but not better. The phone keeps jumping off of the wifi setting causing overage charges if you're not on an unlimited plan. The camera is not as good as the previous models either. The pictures were clearer on my previous Samsungs. The idea is to make the phone better not take away some of the best features such as the camera and sound quality. I would like to see these features returned to the Samsung.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, September 2, 2026
Hi there TWash, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have shared a link to the complete manual to help you with the hand gestures and voice commands you can use with the camera shutter of your device. We have also shared a links to a troubleshooting guide to help you with the Wi-Fi connection of your device, and to an article to help you with the camera features for the best possible photos and videos. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
S26 ultra is amazing
on September 1, 2026
Posted by: GuHeVa
[This review was collected as part of a promotion.] I chose S26 ultra because of the good quality and performance of this phones, specially on the quantity of pictures and videos, all functions for IA are amazing, I think the only thing that needs to improve is on the camara for the 200 mp because is hard to capture images using this.
Value
4
Response from Samsung USBy R&R Team, September 1, 2026
Hi GuHeVa, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear that you are enjoying the usage of your device every day, and finding the addition of Galaxy AI to be so useful. We have provided a link to an article to help you capture the best possible photos and videos with your device. We have also shared a link to the Samsung Support Team to assist you further if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on September 1, 2026
Posted by: LadyJay
[This review was collected as part of a promotion.] I chose the S26 Ultra due to space and gaming capacity and it haven't disappointed me yet. It is smooth and easy to use and I have no lag whatsoever with gaming and the battery life as being a heavy gamer lasts about 7 hours before I need to put my phone on charge. I am in love with this phone.
Value
5
Response from Samsung USBy R&R Team, September 1, 2026
Hey there LadyJ, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We love hearing how happy you are with your new device, and how perfect you are finding it for your gaming every day. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Overall good upgrade
on September 1, 2026
Posted by: Vampirerose
[This review was collected as part of a promotion.] Needed a new phone and I chose to upgrade to the S26 ultra and keep within the s ultra family. The phone has a really good battery life and runs so smoothly with videos and games. Im glad I chose to upgrade and have better experiences with my phone. Im a Samsung device lover and only go with Samsung products for everyday products.
Value
5
Response from Samsung USBy R&R Team, September 1, 2026
Hi there Vampirerose, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear how pleased you are with the upgrade to your new device, and that you are finding it smooth and easy to use every day. We have shared a link to the Samsung Support Team to assist you any time you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
AMAZING CAMERA!
on August 31, 2026
Posted by: 100PHOTOSeveryday
[This review was collected as part of a promotion.] I continue to be pushed by friends to make a switch to the other brand from my beloved Samsung. Yet every wedding, birthday, vacation, nighttime gathering, I am the one they want photos from. Who would blame them, my photos are fantastic. The vivid detail os unmatched.
I continue to chose Samsung and my Galaxy for the Camera. The S26 Ultra has an absolute banger of a camera. Love to see some recent Lunar eclipse photos from the other brand. Surely my Galaxy S26 Ultra blew it them out of the water.
Value
5
Response from Samsung USBy R&R Team, September 1, 2026
Hello there, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear how much you are loving your device, and that you are so happy with the amazing photos you are able to capture with your device. We have shared links to resources to help you discover additional features like Galaxy AI, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Ecosystem switch
on August 31, 2026
Posted by: 2LaMes4
[This review was collected as part of a promotion.] So glad I chose to switch my ecosystem over to Samsung, this phone is amazing and the watch 9 and galaxy buds are such a great addition.
Value
5
Response from Samsung USBy R&R Team, September 1, 2026
Hey 2LaMes4, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that your transition to a new ecosystem has been easy and enjoyable for you. We have shared links to resources to help you maximize your experience with the full capabilities of your device, align the settings to your preferences, and answer any questions you may have during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love the S26Ultra
on August 31, 2026
Posted by: Brisyp
[This review was collected as part of a promotion.] Coming from a Motorola to a Samsung, I can already tell I chose right! Picture quality is amazing, the S pen is very responsive and by far the mic quality during calls was the best upgrade in my case, was tired of being told i sounded like i was under water with my old Motorola phone. Also the storage upgrade at no extra cost was really nice!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product!
on August 31, 2026
Posted by: AllieN
[This review was collected as part of a promotion.] I chose the Samsung S26 Ultra for its sleek design, many features and extra large screen. The color light blue was available which was a plus! It's graphics are amazing, I just woodsy it had a better camera, too match apples.
Overall though, I'm VERY happy with it, will buy again, only an s27 ultra next time!
Thank you
Value
5
Written by a customer while visiting Samsung US