Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB (Unlocked) - Cobalt Violet
Average customer rating
4.8
(17,962 Reviews)
Rating breakdown 17,962 reviews
5 Stars
15,688
4 Stars
1,804
3 Stars
283
2 Stars
82
1 Star
105
64%of customers recommend this product.
(
105 out of
165)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB (Unlocked) - Cobalt Violet
Customer Rating
5
Love the new S26 Ultra!
on September 7, 2026
Posted by: Severepinkeye
[This review was collected as part of a promotion.] I love my S26 Ultra and I am glad I chose to upgrade to the S26 uktra from my S25 ultra. The Ai features work much better and faster. The response of the phone is quicker as well. I also love the pen in all the ultra phones, I use it for small touch ups and also Ai edits which make it much easier to select small things to remove. I wouod also reccomend getting the gemeni Ai plan, it give you the power of gemeni pro and 2TB of clois data for the family backup!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone yet
on September 7, 2026
Posted by: Brenny
[This review was collected as part of a promotion.] I chose a Galaxt S26Ultra because I've never had an issue with Samsung. Its reliable and easy to navigate.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra multitasking device
on September 7, 2026
Posted by: Ultrafanatic
[This review was collected as part of a promotion.] I chose this device for its exceptional ability to manage multiple complex tasks simultaneously with remarkable ease. The seamless interface allows for a highly efficient workflow, whether you are balancing professional projects or enjoying creative multimedia pursuits. Each feature is thoughtfully designed to enhance productivity and ensure that your daily operations remain smooth and uninterrupted. You will find that the powerful internal components provide a level of responsiveness that truly elevates the overall user experience. It is a pleasure to utilize such a sophisticated tool that consistently adapts to meet your diverse needs throughout the day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is probably the most advanced phone out !
on September 7, 2026
Posted by: BengalsFan
[This review was collected as part of a promotion.] I had an galaxy s8 plus for 10 years. It was time to upgrade. I chose a galaxy s26 plus ultra. I use my phone for work and online gaming and it's phenomenal for both. I couldn't have asked for a better decision. The phone is very fast and fits all my needs. If you are in the market for a new phone the s26 plus ultra will not disappoint. If I had to make the same selection again it woukd be the same phone. Also the memory space you can get is beyond my expectations. Thank you Samsung for another great product !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Connectivity is very low
on September 7, 2026
Posted by: S26BusinessPhone
[This review was collected as part of a promotion.] My S22 Ultra died the week there was a promotion for the S26 Ultra. I moved to the new phone. Immediately I have had connection issues. I am on wifi most of the time so took more than 30 days to validate phone not systems was the issue. Now too new to get repair parts at authorized Samsung repair center, so im having to go back to my S7 with phone number for my business. Then, I will send my phone to Samsung for up to 12 days turnaround time. Ugh. Other than this, I like the Samsung phone but having an issue with a phone one month old has been 12 hours of time with customer services. Ugh.
Value
2
Response from Samsung USBy R&R Team, September 9, 2026
Hi there, we appreciate you sharing your feedback on your Samsung Galaxy S26 Ultra. We understand how important the reliable and strong connection of your device to your carrier is to you every day for personal and professional needs. We have shared links to troubleshooting guides to help you work towards a resolution for this experience at your convenience. We have also shared a link to the Samsung Support Team to review any additional options that may be available to you if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Wished I had stayed with the fold
on September 7, 2026
Posted by: TraysPhoneIssues
[This review was collected as part of a promotion.] I’ve been a loyal Samsung customer for years. I carried the Note for years and loved it, then switched to the Fold. I really liked the Fold, despite some app compatibility issues. When I had a problem with it, Samsung made it right but it required a two-hour round trip to a service center and waiting for the repair.
Now, less than six months after buying my S26 Ultra, the camera has stopped working. And here I am facing that same two-hour trip again.
That’s incredibly frustrating. This is a premium flagship phone, and I shouldn’t be dealing with a major problem this soon. Mailing it in isn’t realistic either, I use my phone every day for work and can’t be without it.
I appreciate that Samsung will honor the warranty, but that doesn’t make up for the time and inconvenience of having a second Samsung phone need repair.
After years of choosing Samsung, I’m at the point where I have to question whether I want to keep buying their phones at all. I regret leaving the Fold, but I’m not sure going back to another Samsung is the answer either. When it’s time for my next phone, I may be looking at a different manufacturer altogether.
Now, less than six months after buying my S26 Ultra, the camera has stopped working. And here I am facing that same two-hour trip again.
That’s incredibly frustrating. This is a premium flagship phone, and I shouldn’t be dealing with a major problem this soon. Mailing it in isn’t realistic either, I use my phone every day for work and can’t be without it.
I appreciate that Samsung will honor the warranty, but that doesn’t make up for the time and inconvenience of having a second Samsung phone need repair.
After years of choosing Samsung, I’m at the point where I have to question whether I want to keep buying their phones at all. I regret leaving the Fold, but I’m not sure going back to another Samsung is the answer either. When it’s time for my next phone, I may be looking at a different manufacturer altogether.
Value
3
Response from Samsung USBy R&R Team, September 9, 2026
Hello there, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We completely understand how frustrating it is when your device is not functioning as intended. We have provided a link to the Samsung Support Team and UBreakIFix to help you discover the best way to get the repair to your device you need with minimal disruption to your life. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
UBreakIFix
https://www.ubreakifix.com/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
UBreakIFix
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S26 Ultra
on September 7, 2026
Posted by: GalaxyGirl2
[This review was collected as part of a promotion.] I am a forever Android, and specifically, a Samsung Galaxy customer. I chose to upgrade from my S23 Ultra to the new Galaxy S26 Ultra. This phone does everything! I can even game on it without lagging. And I can not say enough about the camera quality. I paired it with the Galaxy Pro 4 ear buds and the Galaxy Watch 8...this trio is flawless. Thank you for continuing to evolve in this fast paced world!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Ultra 26
on September 7, 2026
Posted by: Redhead
[This review was collected as part of a promotion.] Great phone, graphics and functionality. Super smooth transitions, great camera and graphics. Stylus is so worth it fornrhose that use for work. I wont ever have an Ultra. This is smoother and faster than thr 25 Ultra
Value
5
Written by a customer while visiting Samsung US