Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB (Unlocked) - Sky Blue
Average customer rating
4.8
(18,194 Reviews)
Rating breakdown 18,194 reviews
5 Stars
15,885
4 Stars
1,832
3 Stars
286
2 Stars
85
1 Star
106
63%of customers recommend this product.
(
106 out of
168)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB (Unlocked) - Sky Blue
Customer Rating
5
The new features are great.
on June 8, 2026
Posted by: Heaven2shop
[This review was collected as part of a promotion.] Love the call assistance. It's one of my favorite features on the phone. The other one is the AI that can change one photo into many different photos you can use.
Value
5
Response from Samsung USBy R&R Team, June 9, 2026
Hi Heaven2shop, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are enjoying the enhanced capabilities of your device, and that the camera features and editing capabilities have been such a standout for you. We have shared a link to the Samsung Support Team to assist you if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love this phone so easy to work with.
on June 8, 2026
Posted by: Raffiki
[This review was collected as part of a promotion.] I use this phone for work and traveling around the world always keep me on schedule for important meetings there's nothing like it I love this phone
Value
5
Response from Samsung USBy R&R Team, June 9, 2026
Hi there Raffiki, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that this device has been such a great travel companion, keeping you on schedule, and that it feels like such a leap forward in technology. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your device. WE appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
This product has sold features
on June 8, 2026
Posted by: FlipableFanatic
[This review was collected as part of a promotion.] This phone is incredibly intuitive but it has its draw backs but those are easy to put to the side when the galaxy ai helps explain what I can do to fix most issues I'm having with any of the features that need a little more explanation. All in all great phone glad I switched to it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Something is glitching
on June 8, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Galaxy Ai is awesome! You can take a selfie and the AI populated your selfie into photos. Very cool! Over the past few days my phone has been glitchy though. I have McAfee Anti-virus installed as an app on my phone so I know it's not a virus BUT my screen all of the sudden freezes and becomes unresponsive for no apparent reason. It's a very concerning problem given the price of this phone.
Value
3
Response from Samsung USBy R&R Team, June 9, 2026
Hi there Janmyers782, thank you for your feedback on your Ssamsung Galaxy S26 Ultra. We completely understand how important the uninterrupted usage of your device is to you every day, and we would love nothing more than to assist you with this experience. We have provided a link to a troubleshooting guide to assist you with the freezing at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this experience continues, or you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Continues to Deliver
on June 8, 2026
Posted by: QueenLlama
[This review was collected as part of a promotion.] I just recently purchased a new Samsung Galaxy 26 Ultra - at least my fourth Samsung in a row. I love how easy it is to set up and how it makes my everyday life easier. I use the note feature with the pen to quickly write myself notes to help with remembering the little things. The camera is one of the best on the market - everyone tells me they can't believe the quality of my photos! With the new Galaxy AI features, I can really up my photo game now with fun edits that are easy to do. The Galaxy AI also has a feature to help my writing and spelling. I will always stay in the Samsung family as I love the quality and the ease of use. I've never been let down.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S26 Ultra is the best phone out there.
on June 8, 2026
Posted by: Zaragaul
[This review was collected as part of a promotion.] The camera is amazing to say the least. The screen is higher quality than anything I have ever seen, and the privacy mode adds much more comfort for when I'm in public. I have yet to run out of storage and I download things everyday! The phone feels nice and sturdy in my hands, like I could throw it across the room and is would be fine. And most of all ths new AI is faster, smarter, and overall better than any other AI you might find. Overall this is definitely the best phone on the market right now i highly recommend it, very much worth the money.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
There's are many great features with this phone!!!
on June 8, 2026
Posted by: LeeLee007
[This review was collected as part of a promotion.] This is a great phone all around, I love playing mobile games and they're is so much storage space I could never use it all. I also love the Bixby and Google Gemini AI and how they're so easy to access with this phone. The graphics jump off the screen! I really enjoy the stylus and being able to customize my theme. Also the split screen was easy to figure out.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
NOT HAPPY
on June 8, 2026
Posted by: DeeAnn
I must confess that I didn't even want a Samsung Ultra 26. I wanted my old Galaxy Note 10 to continue on working (awesome phone).
The only reason I even agreed to get the newer phone was the ongoing mantra regarding spotty service, "We are phasing out 4G network towers, making room for 5G. 5G will become the only thing we're able to support." So I caved. Stupid me!
But the problem is not only did all of my reception problems or transmission problems NOT go away the phone itself is inferior to the last Galaxy 10 that I had. I began with the Galaxy Note 2.
My Galaxy Note 10, from 2018, with original sylus, was a better phone. The stylus was accurate, easy to access. One could take pictures with it remotely. The phone fit my hand better, with access buttons at the left, stylus on the right. Camera was less intrusive and better protected.
The U26 still has reception issues even when I'm seeing that 5G is active in the status line. The stylus does not write at the tip but inaccurately off to the side of the tip (highly frustrating because I draw items for work, markup plans, etc). I frequently used the remote feature for pictures which this stylus does not have. The camera lenses are massive and require more care in handling. The phone feels heavier which is magnified by my dislike for it.
Matt's Galaxy 26 Ultra
Response from Samsung USBy R&R Team, June 9, 2026
Hello DeeAnn, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know upgrading to a new device after a prolonged period of time can come with a big learning curve that causes some frustration. We have provided links to troubleshooting guides to help you with the connection of your device to your carrier and the new S Pen functionality. We have also provided a link to the complete manual to highlight the hand gestures and voice commands you can use with your camera shutter. Lastly, we have provided links to the Samsung Support Team to assist you if you continue to experience frustrations, or have questions about your device or available accessories. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US