Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB (Unlocked) - Sky Blue
Average customer rating
4.8
(18,133 Reviews)
Rating breakdown 18,133 reviews
5 Stars
15,832
4 Stars
1,825
3 Stars
286
2 Stars
84
1 Star
106
63%of customers recommend this product.
(
106 out of
167)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB (Unlocked) - Sky Blue
Customer Rating
5
Love it so much
on July 29, 2026
Posted by: Tjrice
[This review was collected as part of a promotion.] I chose the s26 Ultra when it first came out because the camera quality is amazing. And not only that, but it runs soooo smoothly, and the privacy option is just an added bonus!!
Value
5
Response from Samsung USBy R&R Team, July 30, 2026
Hey Tjrice, thank you for taking time out of your day to share your feedback on your Samsung Galaxy S26 Ultra. We love hearing how pleased you are with the enhanced features of your camera, and the addition of the Privacy Display on your new device. We have provided links to resources to help you further explore and customize your new device, with Galaxy AI, and answer any questions you may have during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Unfortunately Unhappy
on July 29, 2026
Posted by: EchoBaby
I've only had the S26 Ultra for a month and unfortunately this is the first time I'm disappointed in a Samsung device. Ever since the One UI 8.5 update the battery drain is ridiculous. I've done all the helpful tricks and it's still draining. Even my Watch 5 Pro is having battery drain issues after the One UI 8 update. It's very annoying because I can't enjoy the phone. I'm coming from the Note 20 Ultra 5G and I feel I should've stuck it out a little longer and see if the S27 Ultra would be to my liking. My Note 20 Ultra is 6 years old but I wasn't having bad battery drain like this and my watch wasn't constantly disconnecting either. Otherwise, camera is great, privacy display whether off or on is great, durability is fine and for the most part processing is snappy. Just not happy with the glitches, this is terrible. I'm sorry I upgraded. I should've turned my Note back on before the 14 day window was over, now I'm stuck. I pray the S27 Ultra has something to really grab my attention, like bringing back the Bluetooth function to the SPen, I can dream lol.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy R&R Team, July 30, 2026
Hi there EchoBaby, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how important the lasting battery life of your device is to you every day, and we would love to help you maximize the battery life at your convenience. We have provided links to troubleshooting guides for your convenience in this matter. We have also provided a link to the Samsung Support Team to assist you further if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Customer Rating
5
This pho e is amazing
on July 29, 2026
Posted by: Camkills
[This review was collected as part of a promotion.] I chose this phone because of all the amazing features and the stylus. I've been a long time Samsung user and they just keep getting better. It's fast. The Ai works great. I have nothing even remotely bad to say.
Value
5
Response from Samsung USBy R&R Team, July 29, 2026
Hi there Camkills, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear how happy you are with your new device, and that you are enjoying the addition of Galaxy AI, and the usage of the S Pen. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung user since day 1, gets better everytime.
on July 29, 2026
Posted by: Replay
[This review was collected as part of a promotion.] Galaxy A.I the best,I use it for everything making calls, appointments,ordering food, directions and even just to have a simple conversation with him, my wife laughs at me when I do but it's overall the best feature for me.
Value
5
Response from Samsung USBy R&R Team, July 30, 2026
Hi Replay, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that your upgraded device has become so much like a personal assistant for staying organized with an increasingly hectic life. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Huge upgrade
on July 28, 2026
Posted by: Enshrouded
[This review was collected as part of a promotion.] Galaxy AI helps me every day. I use it to run my life. Im looking forward to even deeper Aintigration. I use my device for pictures and streaming and research. I love the S pen and am learning to draw with it.
Value
5
Response from Samsung USBy R&R Team, July 29, 2026
Hi there Enshrouded, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that Galaxy AI has been so helpful during your usage for staying organized and on task during the day. We have provided a link to the complete manual to help you with additional capabilities of your device, and customizing the settings to your usage. We have also provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3
Doesn't work with Tiktok
on July 28, 2026
Posted by: Xoxomeli
This is the first galaxy that has not felt like an upgrade. On the contrary. I have two complaints. 1. It does not work with any TikTok filters!! How are you going to make a phone incompatible with one of the largest social apps out there? As a content creator, this was a major blow. 2. The stylus pen does not serve to take pictures. Again as a creator this is a major blow and a downgrade from the last model. Disappointing.
Response from Samsung USBy R&R Team, July 29, 2026
Hi there Xoxomeli, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it is when your device is not meeting your expectations or operating as intended. We have provided a link to an article to help you with this experience at your convenience. We have also provided a link to the Samsung Support Team to assist you if you have questions, although we do recommend reaching out to the software developer for your favorite apps if you are experiencing frustrations. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
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Written by a customer while visiting Samsung US
Customer Rating
5
Upgraded to New Galaxy 26 Ultra.
on July 28, 2026
Posted by: Starrman
[This review was collected as part of a promotion.] I just upgraded from a Galaxy S21 Ultra. Wow!! The new S26 Ultra is super cool! MAJOR upgrade from S21 Ultra. The Galaxy AI features are endless. There is so much AI can offer and content you can customize to you life . They camera is outstanding! The camera is very responsive and the zoom is amazing. I am very impressed with speakers and sound quality. Also conversations are clear and crisp. The other party can hear me speak much better! All around a great phone!
Value
5
Response from Samsung USBy R&R Team, July 29, 2026
Hi Starrman, we appreciate you sharing your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear how pleased you are with your upgrade to the new device, and that you are finding Galaxy AI to have seamingly endless features that enhance your experience with your device. We have provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Awesome powerhouse phone with 1 flaw!
on July 28, 2026
Posted by: NotJustAnyDad
from Tampa, FL
The S26 Ultra is a lightweight power house that remains cool in almost every situation. The screen is crisp, bright and vibrant as usual. I appreciate how light One UI has become and the integration with the native Google platform. Dex is really handy when I need to connect to a large display and get some work done, yes I still use it on occasion. Privacy display auto enabled in my banking apps is AWESOME!
The phone multitasks like a pro! I can watch YouTube while streaming music to a different devices and surf all at the same time without any hiccups. It's fast and smooth to use.
Powerhouse phone that takes amazing high resolution photos and videos but doesn't have the memory to match, more on that later. The camera is fast to load and takes photos in an instant. Night time photos are really good and with some tweaking and steady hand can push to excellent. Photos of groups with many different shades of skin tones at night are not flattering to those with darker skinned complexion. Most cameras do not get this right nor does the autocorrect do a great job of fixing it. I find that I have to manually make those adjustments.
Battery life is amazing I could go the whole day without charging, turn off sync while traveling and it really lasts.
Though it's like it does feel ridged and tough enough to handle daily use, I slapped a think cheap good looking case on it and after many drops no issues.
The cost of memory is a joke, the camera features grown the size of the information stored in each photo can be huge but those that take a lot of photos and videos have to depend on cloud storage. That's great if you're able to sync without issue but as a global traveler it SUCKS!!! I took a couple of 8k videos at the start of a 3 week trip but the 2nd week my memory was full everyday I was waiting until I got to the Airbnb to sync and delete. Bring back the note with expandable memory, IR blaster and headphone jack. LET ME decide how to use a powerhouse phone. For the first time in 15 years I'm considering another brand! I'm not a pro photo guy but I take a lot of photos and videos. My daughters are athletes so getting highlights for them takes up a lot of space.
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US