Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB (Unlocked) - Sky Blue
Average customer rating
4.8
(18,022 Reviews)
Rating breakdown 18,022 reviews
5 Stars
15,736
4 Stars
1,814
3 Stars
285
2 Stars
82
1 Star
105
64%of customers recommend this product.
(
106 out of
166)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB (Unlocked) - Sky Blue
Customer Rating
2
Connectivity is very low
on September 7, 2026
Posted by: S26BusinessPhone
[This review was collected as part of a promotion.] My S22 Ultra died the week there was a promotion for the S26 Ultra. I moved to the new phone. Immediately I have had connection issues. I am on wifi most of the time so took more than 30 days to validate phone not systems was the issue. Now too new to get repair parts at authorized Samsung repair center, so im having to go back to my S7 with phone number for my business. Then, I will send my phone to Samsung for up to 12 days turnaround time. Ugh. Other than this, I like the Samsung phone but having an issue with a phone one month old has been 12 hours of time with customer services. Ugh.
Value
2
Response from Samsung USBy R&R Team, September 9, 2026
Hi there, we appreciate you sharing your feedback on your Samsung Galaxy S26 Ultra. We understand how important the reliable and strong connection of your device to your carrier is to you every day for personal and professional needs. We have shared links to troubleshooting guides to help you work towards a resolution for this experience at your convenience. We have also shared a link to the Samsung Support Team to review any additional options that may be available to you if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Wished I had stayed with the fold
on September 7, 2026
Posted by: TraysPhoneIssues
[This review was collected as part of a promotion.] I’ve been a loyal Samsung customer for years. I carried the Note for years and loved it, then switched to the Fold. I really liked the Fold, despite some app compatibility issues. When I had a problem with it, Samsung made it right but it required a two-hour round trip to a service center and waiting for the repair.
Now, less than six months after buying my S26 Ultra, the camera has stopped working. And here I am facing that same two-hour trip again.
That’s incredibly frustrating. This is a premium flagship phone, and I shouldn’t be dealing with a major problem this soon. Mailing it in isn’t realistic either, I use my phone every day for work and can’t be without it.
I appreciate that Samsung will honor the warranty, but that doesn’t make up for the time and inconvenience of having a second Samsung phone need repair.
After years of choosing Samsung, I’m at the point where I have to question whether I want to keep buying their phones at all. I regret leaving the Fold, but I’m not sure going back to another Samsung is the answer either. When it’s time for my next phone, I may be looking at a different manufacturer altogether.
Now, less than six months after buying my S26 Ultra, the camera has stopped working. And here I am facing that same two-hour trip again.
That’s incredibly frustrating. This is a premium flagship phone, and I shouldn’t be dealing with a major problem this soon. Mailing it in isn’t realistic either, I use my phone every day for work and can’t be without it.
I appreciate that Samsung will honor the warranty, but that doesn’t make up for the time and inconvenience of having a second Samsung phone need repair.
After years of choosing Samsung, I’m at the point where I have to question whether I want to keep buying their phones at all. I regret leaving the Fold, but I’m not sure going back to another Samsung is the answer either. When it’s time for my next phone, I may be looking at a different manufacturer altogether.
Value
3
Response from Samsung USBy R&R Team, September 9, 2026
Hello there, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We completely understand how frustrating it is when your device is not functioning as intended. We have provided a link to the Samsung Support Team and UBreakIFix to help you discover the best way to get the repair to your device you need with minimal disruption to your life. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
UBreakIFix
https://www.ubreakifix.com/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
UBreakIFix
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S26 Ultra
on September 7, 2026
Posted by: GalaxyGirl2
[This review was collected as part of a promotion.] I am a forever Android, and specifically, a Samsung Galaxy customer. I chose to upgrade from my S23 Ultra to the new Galaxy S26 Ultra. This phone does everything! I can even game on it without lagging. And I can not say enough about the camera quality. I paired it with the Galaxy Pro 4 ear buds and the Galaxy Watch 8...this trio is flawless. Thank you for continuing to evolve in this fast paced world!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Ultra 26
on September 7, 2026
Posted by: Redhead
[This review was collected as part of a promotion.] Great phone, graphics and functionality. Super smooth transitions, great camera and graphics. Stylus is so worth it fornrhose that use for work. I wont ever have an Ultra. This is smoother and faster than thr 25 Ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My S26 Ultra Phone!
on September 7, 2026
Posted by: Goodfella
[This review was collected as part of a promotion.] My s26 Ultra phone has been amazing! It takes great photos excellent videos and is so user friendly around the Android system is amazing. I have had no issues whatsoever! I Chose
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the S26 ultra!
on September 7, 2026
Posted by: Severepinkeye
[This review was collected as part of a promotion.] I have always loved the S series from Samsung. I am glad I chose to upgrade from the 25 ultra to the 26 ultra. The AI features seem to work much better and quicker! I also love the pen option in the ultra series, I use it all the time for small edits and also circling smaller things for the Ai to fix in photos. I also reccomend the gemeni Ai pro subscription, pairs well with the phone, gives you additional gemeni pro uses and also 2 TB of cloud storage for the family !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features.
on September 7, 2026
Posted by: Gigi27
[This review was collected as part of a promotion.] I love my phone. We chose our S26 Ultra because it has a lot of surprises, like when you don't want something or someone in the background of your pictures, you can erase them. So cool!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Upgraded to s26 ultra
on September 7, 2026
Posted by: Jnewark
[This review was collected as part of a promotion.] I upgraded from my s24 ultra to the s26 ultra. Love the changes, the screen size, battery life, it's all that you need on a phone by the way great pictures and videos.
Value
5
Written by a customer while visiting Samsung US