Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB (Unlocked) - Sky Blue
Average customer rating
4.8
(18,019 Reviews)
Rating breakdown 18,019 reviews
5 Stars
15,733
4 Stars
1,814
3 Stars
285
2 Stars
82
1 Star
105
64%of customers recommend this product.
(
106 out of
166)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB (Unlocked) - Sky Blue
Customer Rating
5
Absolutely love this phone
on September 7, 2026
Posted by: Itsmyreview
[This review was collected as part of a promotion.] First of all Samsung is and always will be my go to for my devices, I had the galaxy s24 plus and decided to upgrade.
I can't believe how amazing the galaxy s26 ultra is, and I am so happy that I Chose to do the upgrade.
The camera alone is worth the price in my opinion.
However the device is so much more. The speed in which I can look things up online, or the amazing AI (I literally use daily) makes everyday life easier.
Just about everyday, I find a new practical use for my s26 ultra. And I do know I have barely scratched the surface.
So happy that I chose the s26 ultra, and absolutely love it. I suggested the same device to my friend when she was considering an upgrade, and yes she loves it as well.
I can't believe how amazing the galaxy s26 ultra is, and I am so happy that I Chose to do the upgrade.
The camera alone is worth the price in my opinion.
However the device is so much more. The speed in which I can look things up online, or the amazing AI (I literally use daily) makes everyday life easier.
Just about everyday, I find a new practical use for my s26 ultra. And I do know I have barely scratched the surface.
So happy that I chose the s26 ultra, and absolutely love it. I suggested the same device to my friend when she was considering an upgrade, and yes she loves it as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S-Series continues to be Superior
on September 7, 2026
Posted by: BenJammin
[This review was collected as part of a promotion.] I chose to upgrade to the S26 Ultra from an S21 because it's a better version of an already excellent phone. There's nothing not to like, from the day 1 ease of switching with smartswitch, this phone is easy to use and does it all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on September 7, 2026
Posted by: Lachapis79
[This review was collected as part of a promotion.] I chose this phone because I think it is the best one for me; I use it for work, games, and keeping in touch with my family, and it is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy for Life
on September 7, 2026
Posted by: Mrsamsunglover
[This review was collected as part of a promotion.] Where do I start. The new Samsung Galaxy 26 Ultra. The stylist pen, the screen, THE CAMERAS. Everything is working phenomenal. And never a doubt that I would chose Samsung over any other phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Such an amazing product!!
on September 7, 2026
Posted by: Iwurah
[This review was collected as part of a promotion.] Since I got my S26 ultra I can not regret it, as my daily driver, I can go through all my activities and accomplish every single one of them with no hassle, I choose to be different, I choose Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I really like the camera quality its amazing but i
on September 7, 2026
Posted by: 818pepino
[This review was collected as part of a promotion.] Subject: Critical Issues & Missing Cable on My New Galaxy S26 Ultra
Hi Samsung,
I’m a long-time, loyal Samsung fan who just spent almost $1,500 of my own money on the new Galaxy S26 Ultra after upgrading from a reliable S23+. This was a major purchase for me, and while I recognize that the hardware is otherwise fantastic—with a brilliant display, great battery life, and amazing camera capabilities—the performance bugs and missing accessories are making it hard to enjoy.
When the device works normally, it's clearly a high-caliber phone, but I am facing severe glitches that make it unusable:
* Complete Freeze: Just an hour ago, the phone froze completely and refused to turn on or respond for a full hour.
* Display & Wi-Fi Glitches: The screen constantly freezes during basic use, and it regularly drops Wi-Fi connections even when standing directly next to the router.
* No Charging Cable: On top of these software issues, I was shocked to find that a $1,500 flagship phone didn't even include a charging cable in the box.
I love the Galaxy series, but for a brand-new $1,500 flagship, this level of instability is unacceptable. I need this resolved immediately through a software fix, a replacement device, or a refund.
I look forward to hearing from you promptly.
Hi Samsung,
I’m a long-time, loyal Samsung fan who just spent almost $1,500 of my own money on the new Galaxy S26 Ultra after upgrading from a reliable S23+. This was a major purchase for me, and while I recognize that the hardware is otherwise fantastic—with a brilliant display, great battery life, and amazing camera capabilities—the performance bugs and missing accessories are making it hard to enjoy.
When the device works normally, it's clearly a high-caliber phone, but I am facing severe glitches that make it unusable:
* Complete Freeze: Just an hour ago, the phone froze completely and refused to turn on or respond for a full hour.
* Display & Wi-Fi Glitches: The screen constantly freezes during basic use, and it regularly drops Wi-Fi connections even when standing directly next to the router.
* No Charging Cable: On top of these software issues, I was shocked to find that a $1,500 flagship phone didn't even include a charging cable in the box.
I love the Galaxy series, but for a brand-new $1,500 flagship, this level of instability is unacceptable. I need this resolved immediately through a software fix, a replacement device, or a refund.
I look forward to hearing from you promptly.
Value
3
Response from Samsung USBy R&R Team, September 9, 2026
Hey 818pepino, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided links to troubleshooting guides to help you with the freezing software and display you mention experiencing occasionally with your device. We have also shared a links to an article to help you with the Wi-Fi connection of your device. Lastly, we have provided a link to the Samsung Support Team to assist you if these experiences continue, and assist you with any missing accessories from your order. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
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Samsung Community
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Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Snappy phone
on September 7, 2026
Posted by: Car105a
[This review was collected as part of a promotion.] I love that the S26 Ultra is very fast and responsive. The fact that I can switch from one app to the other with such quickness makes it an easy pick for me. I love that the battery is also long-lasting and it helps get me through my day regardless of how much gaming, browsing, or the amount of social media I scroll through on a daily basis.This is the reason why I chose to pick Samsung again and again without a second thought.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on September 7, 2026
Posted by: Meleweb2
[This review was collected as part of a promotion.] I chose the S26 Ultra because of its features and ease of use. I can personalize the phone, and the functions are easy to find and understand. The customization instructions are simple and allow me to adjust the settings to my personal liking.
Value
5
Written by a customer while visiting Samsung US