Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB (Unlocked) - Sky Blue
Average customer rating
4.8 out of 5
4.8
(18,155 Reviews)
Open Ratings Snapshot
Rating breakdown 18,155 reviews
5 Stars
15,851
4 Stars
1,828
3 Stars
286
2 Stars
84
1 Star
106
63%of customers recommend this product. 
(
106 out of 167
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB (Unlocked) - Sky Blue
Customer Rating
1 out of 5
1
Looses signal
on March 26, 2026
Posted by: Signal
from Texas
The phone keeps loosing all signal bars when im in phone calls fix this bug porfavor.
Response from Samsung USBy R&R Team, March 27, 2026
Hey Signal, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how important the uninterrupted usage of your device, and needing your phone calls to be reliable. We have provided links to a few troubleshooting guides to help you resolve this matter at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ga'umsa Ibsa agarsiisa
on March 26, 2026
Posted by: Ak6lm
Ga'umsa yaadan walbaaru
Activitycontrols kene fudhat
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S26 ULTRA DOESN'T DISAPPOINT!!
on March 26, 2026
Posted by: Chandlersc
[This review was collected as part of a promotion.] I upgraded from the S23 Ultra and it a huge improvement. AI features seem more "user friendly" than my previous phone. I look forward to exploring the new features!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I'm loving it
on March 26, 2026
Posted by: Cocobean
[This review was collected as part of a promotion.] I'm loving the S26 Ultra! It's super fast, has great animations, and the Galaxy AI is just insane! I do wish the Spen still had Bluetooth though. This is an AMAZING phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone
on March 26, 2026
Posted by: Ashley
[This review was collected as part of a promotion.] So light weight and sleek. Camera quality is AMAZING! I've had every model since the Note20 and have always been a big samsung person. This is by far the best one yet 👏!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Added privacy screen and brightness are a big plus
on March 26, 2026
Posted by: Kahdroc
[This review was collected as part of a promotion.] The new S26 Ultra was nice upgrade from the S24 version. The new body style along with the screen upgrades (including the privacy screen were alone worth the upgrade. Adding in the galaxy ai made the upgrade a no brainer.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 26, 2026
Hello Kahdroc, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear that your new device has been worth the upgrade, and that the new Privacy Display and Galaxy AI features are such an amazing highlight of your usage. We have provided a link to the Samsung Support Team who can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy S26 Ultra offers a premium design,
on March 26, 2026
Posted by: JagadeeshPro
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra represents a continuation of Samsung’s approach to refining its flagship lineup while maintaining a strong focus on performance, display quality, camera capabilities, and overall usability. From the first interaction, the device communicates a sense of premium craftsmanship. Its design feels carefully considered, combining a sleek aesthetic with practical ergonomics. The materials used contribute to both durability and comfort, ensuring that the phone feels solid without being unnecessarily bulky. The finish resists fingerprints reasonably well, helping maintain a clean appearance during everyday use.
The display is one of the most defining features of the Galaxy S26 Ultra. It delivers exceptional clarity with high resolution, producing sharp text and detailed visuals across all types of content. Colors appear vibrant without being overly saturated, and contrast levels are deep, which enhances both media consumption and general interface visibility. Brightness levels are strong enough to ensure comfortable use even in well-lit outdoor environments. The adaptive refresh rate contributes to a fluid experience, making scrolling, animations, and transitions feel smooth and responsive. Whether used for streaming, reading, or gaming, the display consistently performs at a high level.
Performance on the Galaxy S26 Ultra is equally impressive. The device handles multitasking efficiently, allowing users to switch between applications with minimal delay.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 26, 2026
Hey there JagadeeshPro, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that you are so pleased with the premium design, inital impression, and usage of the amazing features of your device including display quality and new Privacy Display, enhance processing power, and ability to multi-task. We have provided a link to the complete manual for your device to help you with additional features like Galaxy AI and integrating them in to your usage. We have also provided a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on March 26, 2026
Posted by: Sandy26
[This review was collected as part of a promotion.] Great phone. Great camera quality. I am enjoying the phone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 26, 2026
Hi Sandy26, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra. We couldn't be happier to hear that you are finding this device to be so great, especially the camera, and that you are enjoying the usage every day. We have provided a link to the complete manual for your device to help you with additional features like Galaxy AI and your new Privacy Display. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your device as you continue usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
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