Customer reviews from kitchenaid.com
KitchenAid - 31 cu. ft. French Door Refrigerator with Interior Water and Ice - Stainless Steel
Average customer rating
4.5
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
21
4 Stars
12
3 Stars
1
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
28 out of
29)
Customer Reviews for KitchenAid - 31 cu. ft. French Door Refrigerator with Interior Water and Ice - Stainless Steel
Customer Rating
4
Very happy
on October 27, 2026
Posted by: Coldone
[This review was collected as part of a promotion.] We are quite happy with our fridge! Temps are steady and the ice maker is awesome. The one negative is it is loud when the fan runs. Sounds like an air compressor.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
best purchase yet
on October 16, 2026
Posted by: midiwiz
[This review was collected as part of a promotion.] we love it, while counter depth is normal this actually fits perfectly for it's size.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Broken door less than a month
on October 15, 2026
Posted by: Slnewman
[This review was collected as part of a promotion.] The door broke less than a month. I need to contact for repair or parts
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible- 4 service calls first 2 months then had
on October 15, 2026
Posted by: Neverkitchenaid
[This review was collected as part of a promotion.] This is complete junk, just like the 5 burner gas stove and wall oven and dishwasher. Could get it cold- 4 service calls.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Kitchenaid Social Team, Consumer Service, October 20, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your KitchenAid® Refrigerator and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #25341376, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #25341376, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love the size and function.
on October 15, 2026
Posted by: Bob and Sue builder.
[This review was collected as part of a promotion.] So far we like everything about it. Quiet, good capacity, making ice and refrigeration.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Solid build- great design
on October 15, 2026
Posted by: Daresy709
[This review was collected as part of a promotion.] It’s a well thought out fridge with excellent layout, good feature set, and reliable build quality. Absolutely nothing I can complain about, and would fit in regardless of your kitchen style.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Should have bought this 7 years ago!!!!!
on September 17, 2026
Posted by: arbyars1
[This review was collected as part of a promotion.] I wanted the KitchenAid when we ultimately bought another Samsung. And again the Samsung failed early on. I love KitchenAid products and have a lot of them. Now I finally have the fridge. The ice make in the freezer keeps pumping out a ton of ice, the freezer has a lot of room and the water is inside the wall in the fridge. It has a LOT LESS components to fail and doesn't have separate flex zones that fail individually and cost a ton to fix. Nice simple fridge that has a ton of room and its well thought our with exceptional lighting!!!!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Noise
on September 13, 2026
Posted by: Pdpb00001
[This review was collected as part of a promotion.] Overall, the unit works fine, but the freezer makes a weird whistling sound periodically. Can’t figure out why or how to fix it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com